Helpdesk Supervisor
4 weeks ago
CBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for scheduling reactive and help desk call outs, reviewing jobs received during the working day, and allocating them accordingly to engineers.
Key Responsibilities:
- Schedule and manage help desk call outs and allocate tasks to engineers
- Review and process jobs received during the working day
- Supervise and manage day-to-day help desk activities
- Support the help desk team by receiving calls, logging on to the FM Support System, and feeding through to operational staff
- Monitor call activity and produce call volume reports
- Deliver toolbox talks to staff and create and update help desk procedures
- Compile and enter data into the monthly client report and submit before the deadline
- Manage rechargeable works from quotations to completion, including requesting POs from clients
- Participate in the training of new members of staff and oversee staff training induction sheets
- Process purchase orders and invoices, and input data
- Support the Office and Contract Managers in the administration and delivery of departmental objectives
- Raise corrective maintenance tasks following PPM completed tasks
- Organise day-to-day work to ensure all key tasks are fulfilled
- Departmental administrative housekeeping and support with providing information on internal procedures
- Work with the system that supports the procurement process, providing assistance to ensure accuracy and efficiency of data and communications
Requirements:
- Helpdesk experience
- IT proficiency
- FM experience
- Ability to supervise and manage a team
Please send your CV to Brooke at CBW Staffing Solutions for more information.
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