Helpdesk Supervisor

4 weeks ago


London, Greater London, United Kingdom CBW Staffing Solutions Full time
Helpdesk Supervisor Job Description

CBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for scheduling reactive and help desk call outs, reviewing jobs received during the working day, and allocating them accordingly to engineers.

Key Responsibilities:

  • Schedule and manage help desk call outs and allocate tasks to engineers
  • Review and process jobs received during the working day
  • Supervise and manage day-to-day help desk activities
  • Support the help desk team by receiving calls, logging on to the FM Support System, and feeding through to operational staff
  • Monitor call activity and produce call volume reports
  • Deliver toolbox talks to staff and create and update help desk procedures
  • Compile and enter data into the monthly client report and submit before the deadline
  • Manage rechargeable works from quotations to completion, including requesting POs from clients
  • Participate in the training of new members of staff and oversee staff training induction sheets
  • Process purchase orders and invoices, and input data
  • Support the Office and Contract Managers in the administration and delivery of departmental objectives
  • Raise corrective maintenance tasks following PPM completed tasks
  • Organise day-to-day work to ensure all key tasks are fulfilled
  • Departmental administrative housekeeping and support with providing information on internal procedures
  • Work with the system that supports the procurement process, providing assistance to ensure accuracy and efficiency of data and communications

Requirements:

  • Helpdesk experience
  • IT proficiency
  • FM experience
  • Ability to supervise and manage a team

Please send your CV to Brooke at CBW Staffing Solutions for more information.


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