Helpdesk Supervisor

9 hours ago

London, Greater London, United Kingdom CBW Staffing Solutions Full time
Helpdesk Supervisor Opportunity

We are seeking an experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the helpdesk, ensuring that all tasks are fulfilled, and providing support to the Office & Contract Managers in the administration & delivery of departmental objectives.

Key Responsibilities:
  • Schedule and manage reactive and help desk call outs.
  • Review jobs received during the working day and allocate accordingly to Engineers.
  • Supervise and manage day-to-day Helpdesk activities.
  • Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff, and reporting back to the end user/customers.
  • Monitor call activity and produce call volume reports.
  • Deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.
  • Compile and enter data into the monthly client report and submit before the monthly deadline.
  • Manage the Rechargeable works from the quotations to completion, including requesting the PO from the client for these works.
  • Participate in the training of new members of staff or allocate a trainer and oversee the staff training induction sheets.
  • Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, inputting data.
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives.
  • Raise Corrective maintenance tasks following on from PPM completed tasks.
  • Organise day-to-day work to ensure that all key tasks are fulfilled.
  • Departmental administrative housekeeping.
  • Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract.
  • Work with the system that supports the Procurement Process, providing assistance to ensure the accuracy and efficiency of data and communications.
Requirements:
  • Helpdesk experience.
  • IT proficiency.
  • FM experience.
  • Ability to supervise and manage a team.

Please send your CV to Brooke at CBW Staffing Solutions for more information.

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