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Facilities Management Supervisor

2 months ago

London, Greater London, United Kingdom Skanska UK Plc Full time
Job Description

Skanska UK Plc, a leading project development and construction company, is seeking a skilled professional to join their Commercial Property Maintenance team in London.

Job Summary

The Helpdesk Supervisor will provide operational administrative support to the Helpdesk Manager, contracts manager, and onsite team, ensuring the effective and efficient operation of the onsite helpdesk.

Key Responsibilities
  • Computerised Maintenance System Management: Overall control of the computerised maintenance system on sites, which fall under the group portfolio.
  • Site Asset Management: Management of site assets, including coordination of work with onsite building assistants.
  • Subcontractor Coordination: Organisation of planned and reactive sub-contractors, including management reports and work in progress reports.
  • Financial Management: Issuance of monthly PPM invoices, additional work and/or material invoices, and assistance with compilation of financial spreadsheets.
  • Procurement: Raising all necessary paperwork to procure subcontract services in line with company policies and contract specific service levels.
  • CAFMS Management: Day-to-day management of the CAFM system to ensure contractual obligations are met.
  • Communication: Proactive liaison with technical staff, engineers, managers, and clients/end users to ensure accurate, relevant, and timely communication.
  • Reactive Jobs: Raising reactive jobs in line with contract/SLA requirements and allocating accordingly.
  • Cost Management: Cost logs, paying subcontractors & suppliers, and booking in subcontractors.
  • Customer Service: Providing exemplar customer service to all internal and external stakeholders.
  • Reporting: Assistance with monthly reports, quotes/client quote logs, and timesheets - agency overtime.
  • Training: Training any new starters within the helpdesk.
  • Meetings: Attending monthly meetings alongside the helpdesk manager with the client and attending interviews for any new potential candidates.
Requirements
  • Computer Skills: Good computer skills, especially in Word and Excel.
  • PPM & Reactive Systems: Working knowledge of PPM & reactive systems.
  • Data Input: Ability to work in a role requiring high volume data input with good numeracy skills.
  • Communication: Excellent communication skills, both written and verbal.
  • Confidentiality: Ability to confidentially deal with clients, managers, engineers, and sub-contractors.
  • Previous Experience: Previous experience of using a CAFM system and previous helpdesk experience required.