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Helpdesk Operations Manager

2 months ago

London, Greater London, United Kingdom Cbwstaffingsolutions Full time

Job Summary

Cbwstaffingsolutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the Helpdesk, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities

  • Schedule and Coordinate Helpdesk Activities
    • Plan and schedule reactive and proactive helpdesk call outs to ensure timely resolution of issues.
    • Coordinate with operational staff to ensure seamless execution of helpdesk tasks.
  • Supervise and Manage Helpdesk Staff
    • Oversee the work of helpdesk staff, providing guidance and support as needed.
    • Monitor and evaluate staff performance, identifying areas for improvement and implementing corrective actions.
  • Support Helpdesk Operations
    • Receive and respond to customer inquiries, providing timely and effective solutions.
    • Log and track helpdesk calls, ensuring accurate and up-to-date records.
    • Collaborate with internal stakeholders to resolve complex issues and improve overall helpdesk performance.
  • Administrative Tasks
    • Compile and submit monthly reports on helpdesk activity and performance.
    • Develop and maintain helpdesk procedures and policies.
    • Participate in staff training and development programs to enhance helpdesk skills and knowledge.
  • Requirements
    • Proven experience in helpdesk or facilities management.
    • Strong leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer

Cbwstaffingsolutions offers a competitive salary and benefits package, as well as opportunities for professional growth and development.