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Tenant Helpdesk Coordinator

2 months ago

London, Greater London, United Kingdom LH Pink Consulting Limited Full time

About the Role

LH Pink Consulting Limited is seeking a highly skilled and experienced Tenant Helpdesk Coordinator to join our team. As a Tenant Helpdesk Coordinator, you will be responsible for managing and maintaining the helpdesk services standards and operations by responding to helpdesk requests from various sites.

Key Responsibilities

  • Manage and maintain the helpdesk services standards and operations by responding to helpdesk requests from various sites.
  • Acknowledge and action all helpdesk job requests received into relevant FM calendars/schedules to ensure timely delivery of requests.
  • Direct any requests to the Group Despatch team via designated directories/distribution lists.
  • Work closely with other facility service lines when required.
  • Raise tickets in the in-house ticketing system for reporting issues.
  • Carry out any reasonable management requests and provide administrative support.
  • Ensure health and safety compliance with policies, systems, and procedures are in place as well as ensuring information security compliance is being maintained.

Requirements

  • Previous experience in a Corporate Service Facilities Helpdesk role as a background minimum.
  • Knowledge of the MS Office suite.
  • Excellent communication skills with a keen eye for attention to detail.
  • Enthusiasm with a 'can-do' attitude.
  • The ability to remain calm under pressure.
  • Customer-focus skills, with the ability to understand the needs of the client and peers.
  • Self-motivational skills and able to think 'outside of the box' in order to deliver a 'best in class' service.
  • A positive approach to learning in role and identifying own training needs and desires.
  • The ability to work on own initiative within a team environment.
  • The ability to deal with complaints whilst maintaining a professional outlook and positive attitude.
  • Exceptional organisational skills.
  • The ability to work flexibly in accordance with business needs and within the wider team.
  • Commitment to getting the job done without compromising service levels and professionalism.