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Helpdesk Coordinator

1 month ago

London, Greater London, United Kingdom Office Angels Full time
Job Title: Helpdesk Coordinator

We are seeking a highly organized and detail-oriented Helpdesk Coordinator to join our team at Office Angels. As a Helpdesk Coordinator, you will play a vital role in providing exceptional support to our clients and ensuring the smooth operation of our facilities management services.

Key Responsibilities:
  1. Email Management: Handle email inboxes, including the Helpdesk and individual accounts, to ensure timely and effective communication with clients and stakeholders.
  2. Liaison and Coordination: Liaise with sub-contractors and suppliers to issue purchase orders and allocate tasks to direct employed engineers or sub-contractors to ensure timely completion.
  3. Facilities Support: Respond to facilities queries and complaints, providing prompt and professional support to clients.
  4. Task Allocation: Allocate tasks to direct employed engineers or sub-contractors to ensure timely completion.
Requirements:
  1. Punctuality: Ensure punctuality and adherence to working hours as per individual contract.
  2. Team Player: Demonstrate strong team player skills, capable of covering breaks, annual leave, and sickness.
  3. Technical Skills: Proficient in MS Office (Word, Outlook, Excel) and MS Teams.
Job Type and Benefits:

This is a full-time, permanent position with a competitive salary of £25,000.00 per year. Benefits include company pension, free flu jabs, on-site parking, and paid volunteer time.