Helpdesk Operative
6 months ago
**Helpdesk Operative**
**Job Overview**
Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job Objectives
Ensures there is a smooth operation maintained across the hospital, meeting the flow of requests received to ensure a continuous and efficient service.
- Handles calls including (but not limited to) portering, catering, cleaning, pest control, window cleaning, security and post.
- Ensures timely input and output of all associated help desk data, and live monitoring of performance against SLA's
- Despatches reactive tasks and progresses them through to completion in order to meet customer needs
- Supervisors act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
Main duties Quality and Assurance Manager
**Main Duties**
- Manages the helpdesk functions and ensures that any requests received reach target times. All requests are chased and highlighted to management
- Answers calls within agreed number of rings, raises tasks, logs information received on to the helpdesk database and assigns an employee within the appropriate service level timescales
- Understands and completes all work-related documentation accurately and on time
- Produces daily and additional Reports as required providing information to the teams relating to service requests.
- Ensures that all departmental colleagues are using their respective smart devices or radios correctly, and in line with task durations
- Ensures colleagues are always well informed to ensure smooth handover at shift change.
- Carries out all work in line with pre-determined service level agreement timescales
- Takes a proactive approach to customer liaison and ensures concerns are dealt with or relayed to line management promptly
- Offers customers feedback, as well as task tracking numbers for each call received.
- Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract
What we are looking for
Has similar experience, and has extensive knowledge of the hospital site and divisional structures
- Has a strong standard of both literacy and numeracy skills
- They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
- Possesses good planning and organisational skills
- Has developed excellent written, verbal communication and negotiation skills to support them in their role.
- Can operate a smartphones and radios once training provided
- Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
- Works well under pressure to meet the challenging deadlines
- Has the ability to effectively plan and manage own workloads, however understands when to ask for support when needed.
- Demonstrates a positive 'can do' attitude and can flex their style to meet the needs of the business
- Represents Mitie and the client at all times in a professional, courteous and confident manner
-
Helpdesk Operative
5 months ago
London, United Kingdom Mitie Full time**Pay**: £15.58 per hour. **Contract Type**: Full Time. **Hours**: 37,5 hours per week. **Shift Pattern**: Monday to Friday from 9am until 5pm. **Location**: LSBU - London South Bank University - London - Southwark - 90 London Road. We are looking for a Helpdesk Operator to join our team. You should be capable of delivering high levels of service, always...
-
Helpdesk Operative
5 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE**: Helpdesk Operative **LOCATIONS**:14 Pier Walk, SE10 0ES **SHIFT PATTERN**: 4 on/4 off rotation 07:00 - 19:00 (Days) **SALARY**: £32,017.44 or £14.66 / Hour **ROLE OVERVIEW AND PURPOSE** The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive engineering...
-
Helpdesk Operator
5 months ago
London, United Kingdom Compass Group Full time**Helpdesk Operator - Northwick Park Hospital** - £11.45 per hour - 37.5 hours per week We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Helpdesk Operator, you will use your skills to maintain a high standard of quality...
-
Helpdesk Operative
5 months ago
London, United Kingdom Bridge of Hope Full timeMitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...
-
Helpdesk Night Operative
5 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...
-
Helpdesk Operative
5 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...
-
Helpdesk Operative
5 months ago
London, United Kingdom Mitie Full time**Job Overview** The Helpdesk Operative will manage the overall activity of the engineering teams and the jobs. Using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers, deliver a professional and efficient customer orientated service. This will range from using internal engineers...
-
Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom BGIS Full timeJob SummaryThe Helpdesk Supervisor role at BGIS is a key position responsible for managing the client infrastructure helpdesk, including two Helpdesk Administrators. The successful candidate will have a strong understanding of customer service principles and experience working in a customer service centre environment.Key ResponsibilitiesManage client...
-
Helpdesk Operations Manager
3 weeks ago
London, Greater London, United Kingdom BGIS Full timeJob SummaryThe Helpdesk Supervisor role at BGIS is a critical position that requires a high level of expertise in customer service, facilities management, and infrastructure support. The successful candidate will be responsible for managing the client infrastructure helpdesk, including 2 x Helpdesk Administrators, and will work closely with internal and...
-
Fm Helpdesk Operator
5 months ago
London, United Kingdom Bellrock Property and Facilities Management Full time**FM Helpdesk Operator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...
-
Helpdesk Manager
1 month ago
London, United Kingdom CV-Library Full timeHelpdesk Manager London Up to £50,000 per annum We are seeking a highly organized and motivated Helpdesk Manager to join our clients in London. This is an exciting opportunity for an experienced professional to manage our CAFM (Computer-Aided Facilities Management) system, ensuring smooth scheduling, processes, and work order management across our...
-
Helpdesk Operations Manager
2 weeks ago
London, Greater London, United Kingdom BGIS Full timeJob DescriptionAs a Helpdesk Supervisor at BGIS, you will play a vital role in managing the client infrastructure helpdesk, including two Helpdesk Administrators. Your responsibilities will include high-level utilisation and review of the Building Management System (BMS) to determine issues or faults. You will collaborate with internal and external...
-
Facilities Helpdesk Manager
4 weeks ago
London, Greater London, United Kingdom CBW Staffing Solutions Full timeJob Title: Facilities Helpdesk ManagerJob Summary:CBW Staffing Solutions is seeking an experienced Facilities Helpdesk Manager to oversee the efficient handling of maintenance requests across multiple sites. The ideal candidate will have a minimum of 3 years experience managing a large team of helpdesk operatives within facilities and maintenance.Key...
-
Helpdesk Operative
6 months ago
London, United Kingdom Imperial College Healthcare NHS Trust Full timeThe Helpdesk Operator will interact with our customers and suppliers ensuring a prompt, professional and and escalating problems before they become issues. To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues. To work within and to, processes and...
-
Helpdesk Operations Manager
1 week ago
London, Greater London, United Kingdom BGIS Full timeROLE SUMMARYThe Helpdesk Supervisor role at BGIS is a key position responsible for the management of client infrastructure helpdesk, including 2 x Helpdesk Administrators.The successful candidate will have a strong background in customer service, experience working in a customer service centre environment, and a demonstrated understanding of customer service...
-
Estates Helpdesk Administrator
2 months ago
London, United Kingdom CV-Library Full timeEstates Helpdesk Administrator - London - Educational Establishment Permanent - £33,000 per annum We are looking for a dedicated Estates Helpdesk Administrator to support the smooth running of estates and campus services within an educational environment. This role is key to maintaining efficient operations across a range of maintenance and facility...
-
Helpdesk Senior Manager
4 weeks ago
London, Greater London, United Kingdom HVAC Recruitment Full timeJob Title: Helpdesk Senior ManagerLocation: Fitzrovia, LondonJob Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM)Flexibility: Hybrid Working AvailableSalary: £45,000 per annumBenefits: 33 days holiday, company pension, healthcare benefits, travel benefitsAbout Us:We are a leading facilities management company based in the vibrant area of Fitzrovia,...
-
Helpdesk Support Specialist
4 weeks ago
London, Greater London, United Kingdom Adecco UK Limited Full timeJob Title: Helpdesk OperatorJob Summary:Adecco UK Limited is seeking a skilled Helpdesk Operator to join our team. As a Helpdesk Operator, you will be responsible for providing exceptional customer service to Ealing Property Services stakeholders through the Helpdesk operation.Key Responsibilities:Provide excellent customer service to EFM stakeholders...
-
Fm Helpdesk Operator
6 months ago
London, United Kingdom Bellrock Property and Facilities Management Full time**FM Helpdesk Operator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...
-
Helpdesk Administrator
6 months ago
London, United Kingdom Warwick University Enterprises Ltd ta Unitemps Birmingham Full time**Role** We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management. By meticulously recording tasks, you will play a vital role in maintaining operational efficiency and adhering to contract-required timescales. **This is a permanent...