Helpdesk Operative

3 months ago


London, United Kingdom Akton Recruitment Full time

Helpdesk Operative
3-month contract
£18 an hour, umbrella
36 hours per week
Camden
The post is mainly office based although the post-holder may work flexibly.

Main Responsibilities of a Helpdesk Operative:

- Enter data onto the helpdesk system accurately with the required detail, ensuring the appropriate priority level is given to work orders dependant on risk and to allocate works to the correct contractor or internal resource.
- Co-ordinate works with customer and resource effectively ensuring all parties are kept informed of attendance times.
- Track and monitor the progress of works, ensuring that service level agreements (SLA’s) are adhered to by resources, that the customer is kept always informed of progress and that the system is kept updated in ‘real’ time from start through to completion.
- Dealing with all customer queries to a high standard and escalating issues where necessary.
- Upload relevant documentation including but not limited to invoices, material receipts, Camden engineers and contractors work sheets onto relevant system and entering any required data onto FM system accurately.

Experience & Qualifications:

- Good working knowledge of the repairs process, in particular the sequence of work and time taken to complete repairs tasks.
- Understanding of building assets and related repair issues including its prioritization.
- Experience of allocating works to trade staff in a high-volume responsive repair’s environment.
- Experience of working in a multi-disciplinary team.


  • Helpdesk Operations

    3 months ago


    London, United Kingdom Principal I Ltd Full time

    Location: Horsham, West Sussex Strictly no agencies An excellent opportunity for an experienced Helpdesk operator to join this leading supplier of managed IT, unified comms and managed print services to the SME and charitable sectors. Principal is seeking practically minded, proactive helpdesk operators with common sense and experience in managed IT...

  • Helpdesk Operative

    3 months ago


    London, United Kingdom Mitie Full time

    **Pay**: £15.58 per hour. **Contract Type**: Full Time. **Hours**: 37,5 hours per week. **Shift Pattern**: Monday to Friday from 9am until 5pm. **Location**: LSBU - London South Bank University - London - Southwark - 90 London Road. We are looking for a Helpdesk Operator to join our team. You should be capable of delivering high levels of service, always...

  • Helpdesk Operative

    3 months ago


    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE**: Helpdesk Operative **LOCATIONS**:14 Pier Walk, SE10 0ES **SHIFT PATTERN**: 4 on/4 off rotation 07:00 - 19:00 (Days) **SALARY**: £32,017.44 or £14.66 / Hour **ROLE OVERVIEW AND PURPOSE** The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive engineering...

  • Helpdesk Operator

    3 months ago


    London, United Kingdom Compass Group Full time

    **Helpdesk Operator - Northwick Park Hospital** - £11.45 per hour - 37.5 hours per week We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Helpdesk Operator, you will use your skills to maintain a high standard of quality...

  • Helpdesk Operative

    3 months ago


    London, United Kingdom Bridge of Hope Full time

    Mitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...

  • Helpdesk Operative

    3 months ago


    North London, United Kingdom Colbern Limited Full time

    411311-8365-23151 14.6 Helpdesk Operative Camden Contract £15.92 per hour Our client is looking for an experienced Helpdesk Operative Represent the Council by providing the first point of contact with customers in ensuring Camden’s buildings are repaired and maintained to high standards, enabling services to be delivered from buildings which are safe,...


  • London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...

  • Helpdesk Operative

    3 months ago


    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...

  • Helpdesk Operative

    3 months ago


    London, United Kingdom Mitie Full time

    **Job Overview** The Helpdesk Operative will manage the overall activity of the engineering teams and the jobs. Using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers, deliver a professional and efficient customer orientated service. This will range from using internal engineers...


  • London, Greater London, United Kingdom Adwanted UK Full time

    Position: Helpdesk Operations ManagerLocation: Hybrid Working (minimum 3 days per week in the office)Hours: Full-time (35 hours per week)We are looking for a dedicated and experienced Helpdesk Operations Manager to join our dynamic team at Adwanted UK. The ideal candidate will possess a strong work ethic, a proven history in helpdesk operations, and...

  • Helpdesk Operative

    3 months ago


    London, United Kingdom Mitie Full time

    **Helpdesk Operative** **Job Overview** Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted...

  • Fm Helpdesk Operator

    2 months ago


    London, United Kingdom Bellrock Property and Facilities Management Full time

    **FM Helpdesk Operator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...


  • London, Greater London, United Kingdom Adwanted UK Full time

    Job OverviewPosition Title: Helpdesk Operations SupervisorLocation: Hybrid Working ModelCompensation: Competitive SalaryWork Schedule: Full-time (35 hours per week)Employee Benefits: Comprehensive Benefits PackageRole Summary:We are looking for a skilled and proactive Helpdesk Operations Supervisor to become a vital part of our dynamic team. The ideal...

  • Helpdesk Operative

    4 months ago


    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    The Helpdesk Operator will interact with our customers and suppliers ensuring a prompt, professional and and escalating problems before they become issues. To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues. To work within and to, processes and...

  • Fm Helpdesk Operator

    3 months ago


    London, United Kingdom Bellrock Property and Facilities Management Full time

    **FM Helpdesk Operator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...


  • London, United Kingdom Fox Morris Group Full time

    **Fox Morris Group** are currently working to recruit a **Helpdesk Operative. **This is a **full-time **role, on a **3-6 month+ contract.** **Rate**:£15.92-£18.00+ per hour (negotiable dependant on experience) **Hours**:36 per week - Good working knowledge of the repairs process in particular the sequence of work and time taken to complete repairs...

  • Helpdesk Administrator

    3 months ago


    London, United Kingdom ISS Facility Services Full time

    **Helpdesk Administrator** **Contract: Healthcare** **Location: London** **Hours of work: 37.5** **Contract Type: Permanent** We are on the lookout for a Helpdesk Administrator who can ensure the timely and precise logging of tasks, contributing significantly to our streamlined workflow and effective task management. Your meticulous recording of tasks...

  • Helpdesk Administrator

    3 months ago


    London, United Kingdom ISS Facility Services Full time

    **Helpdesk Administrator** **Contract: Healthcare** **Location: London** **Hours of work: 37.5** **Contract Type: Permanent** We are on the lookout for a Helpdesk Administrator who can ensure the timely and precise logging of tasks, contributing significantly to our streamlined workflow and effective task management. Your meticulous recording of tasks...

  • Helpdesk Administrator

    3 months ago


    London, United Kingdom Warwick University Enterprises Ltd ta Unitemps Birmingham Full time

    **Role** We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management. By meticulously recording tasks, you will play a vital role in maintaining operational efficiency and adhering to contract-required timescales. **This is a permanent...

  • Helpdesk Operative

    3 months ago


    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are excited to be recruiting for a **Helpdesk Operative** to join our Rapport team in our client’s offices in the City of London, only a few minutes’ walk from the Monument underground station**. **Our client is a global technology-empowered active investment management firm, and you will play a crucial role in building sustainable...