Patient Pathway Administrator

7 months ago

Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

We are seeking to appoint a Patient Pathway Administratorto join our Paediatric Diabetes team at Oxford Children's Hospital.

We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.
- Designated point of contact for the consultants and clinic teams, alongside another Patient Pathway Administrator for the paediatric diabetes team.
- To have an overview of all workflows in the admin team and to be responsible for consistency across the service. To make sure robust processes are in place to provide an excellent cohesive service to both patients and colleagues.
- To work closely with each member of the admin team to understand their role and support them. Coordinate cover in times of leave and sick to ensure service continuity. To escalate potential issues to the Admin Team Leaders.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
- Designated point of contact for the consultants and clinic teams.
- To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the caller’s needs are met or they are transferred to the most appropriate person.
- Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded.
- Coordinate MDT meetings; including being responsible for taking & distributing minutes and ensuring all actions have been completed.
- To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients’ electronic notes and forwarded to the appropriate person electronically so they can respond accordingly. Deal with outgoing mail with due care and attention to patient confidentiality.
- To regularly check future clinics, ensuring cover is agreed with the medical team, and under or over-booking issues are proactively dealt with.
- To ensure annual review appointments are scheduled for each patient and the service maintains effective clinic management throughout the year. Highlighting to Admin Team Leaders and/or the clinical team when clinics need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided.
- Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required.
- Provide general administrative support to the Paediatric Diabetes Network Manager, including but not limited to; minute taking, drafting and editing the quarterly newsletter, maintaining the network website and updating mailing lists.
- Support with collating specific data from network units for reporting purposes.
- Help with family events, training events and staff away days. Responsibilities to include managing attendance records, sending invites and booking venues and speakers.

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