2nd Line Support

About Bigfoot Networks: Bigfoot Networks are a growing Managed IT Services provider in Newcastle upon Tyne, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism...

Permanent- Newcastle Upon-Tyne- Posted 4 hours agoKey responsibilities:Work closely with 1st Line Support and escalate issues as necessary. Troubleshoot and resolve technical issues in a timely and efficient manner. Communicate effectively with endusers and stakeholders to ensure a positive customer experience. Document all incidents and support requests in...

**2nd Line IT Support Technician** **Location**: Newcastle, UK **Salary**: £24,000 - £28,000 An exciting opportunity has arisen for a **2nd Line IT Support Technician** to join our Managed Service Provider team. You will work collaboratively with our 1st Line Support team, analysing and diagnosing technical problems and ensuring that all customer queries...

**Key Responsibilities**: - Providing 2nd Line Support - Providing updates via Intune and SCCM - Recording all IT incidents in the IT Service Managment tool - Liaising with 3rd Line Support team on more complex tasks - Working towards agreed company SLAs **Experience required**: - Experience within a similar role - Knowledge of Windows 10 and Office 365 -...

**Role**: 2nd Line IT Support Engineer **Location**: Newcastle, England **Salary**: £25,000 - £28,000 DOE ** INTERVIEWING IMMEDIATELY ** Recently recognised as one of the UK's fastest growing tech companies, they are on the hunt for a **2nd Line IT Support Engineer** to join their tech team. My client is a thriving and rapidly growing Managed Service...

**Job Title**: 2nd Line IT Support Technician **Location**: Newcastle, UK **Salary**: £25,000 - £30,000 **Job Role**: We are looking for a highly skilled and experienced **2nd Line IT Support Technician** to join our client in the IT Solutions space on a permanent basis. **Benefits**: - Unlimited holidays - Generous Company Pension - Onsite Parking -...

Permanent - 2nd Line IT Support - Newcastle/Hybrid * Role: 2nd Line IT Support * Location: Newcastle Upon Type/Hybrid * Sector/Industry: Healthcare * Provide customer support and perform service desk incident management. * Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. *...

A **leading tech organisation **specialising in providing **high quality services** are looking for a 2nd Line Support Engineer**.** **Responsibilities include**: - Resolving incidents and issues directly from customers and escalation from 1st Line teams - Executing client server changes accurately and effectively - Adhering and responding to agreed SLAs -...

Permanent - 2nd Line IT Support - Newcastle/Hybrid Role: 2nd Line IT Support Location: Newcastle Upon Type/Hybrid Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. Actively use IT...

About Bigfoot Networks: Bigfoot Networks are a growing Managed IT Services provider in Newcastle upon Tyne, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism...

About Bigfoot Networks: Bigfoot Networks are a growing Managed IT Services provider in Newcastle upon Tyne, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism...

2nd/3rd Line IT Support Engineer.My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression!This role offers hybrid working depending on project work and is very flexible on working hours!...

**Team Leads - 1st line OR 2nd line Support - Newcastle - global organisation £50 - 55k** **Experience and skills required**: - High level of experience in a team lead role on a service desk 1st line or 2nd line (desktop) preferably across multiple locations - ITIL - desirable - Previous experience in a hands on technical support role - Excellent...

2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle) Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service Desk. Proven 2nd Line Support Experience Microsoft 365 Suite Delivering post project support to all customers ...

2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle) Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service Desk. Proven 2nd Line Support Experience Microsoft 365 Suite Delivering post project support to all customers ...

2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR3- 3 months (rolling) - Hybrid (Newcastle) Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service Desk. Proven 2nd Line Support Experience Microsoft 365 Suite Delivering post project support to all customers Act as...

Permanent - 2nd Line IT Support - Newcastle/Hybrid * Role: 2nd Line IT Support * Newcastle Upon Type/Hybrid * Healthcare * Provide customer support and perform service desk incident management. * Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. * Actively use IT Service...

**2nd/3rd Line IT Technician** **Newcastle/Hybrid** **£28,000 - £32,000** My client is a long-lasting consultancy firm that has been supporting local businesses for nearly 80 years! They support their clients through a variety of methods, starting as an accountancy firm, they're now firmly moving towards increasing their techsupport services. As such,...

**2nd line Support/Desktop Analysts - £35k - Global client - Newcastle 2 days a week and 3 days a week remote.** Experience 2nd line support experience - Good experience in service operations and endpoint assistance, related services Knowledge of ITIL Service Management best practices, ITIL V3/V4 foundation certification (desirable) Knowledge of basic...

2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR3- 3 months (rolling) - Hybrid (Newcastle)Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service...