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2nd line windows support

4 months ago

Newcastle upon Tyne, United Kingdom Bigfoot Networks Ltd Full time €25,000 - €30,000

About Bigfoot Networks: Bigfoot Networks are a growing Managed IT Services provider in Newcastle upon Tyne, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses.
 
You will be based at Bigfoot Networks Gateshead Head Office.
In the role of 2nd Line Technical Support, you will be integral to supporting our managed services clients, addressing their IT needs and challenges. This position involves direct interaction with clients to resolve issues related to hardware, software, network systems, and other IT concerns, ensuring their business operations are maintained with minimal disruption. Your expertise will help maintain the high-quality standards of our IT support services, fostering trust and reliability among our client base.
 
Provide high quality desktop, server and cloud platform support
Be the escalation point from 1st line support.
Deliver high-quality customer service and follow-up.
Proven track record of providing 2nd Line service desk support from a Managed Service Provider background
Relevant IT or Computer Science qualification preferred.
In depth understanding of the Office 365 platform and security services.
Good level of knowledge of Microsoft 365, Azure VMs, Firewall, Backup and Configuration
Good understanding of Networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services
 
Opportunities for professional development and career advancement.
~ 28 days Holiday
~ Plus Birthday off
~ Regular social events
~ Free onsite parking at head office

 
If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Please submit your application, including a CV and a cover letter to go@bigfootnetworks.co.uk Ensure to mention the job title "2nd Line Technical Support" in your application.
Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals.
 
Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks.