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2nd Line Support Specialist

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Polar Recruitment Services Full time

Job Summary:

The 2nd Line Support Engineer will be responsible for managing the existing tech bar team and serving as a point of escalation. This role involves supporting customers with hardware and software issues on a variety of products, including laptops, desktops, mobile phones, and printers.

Key Responsibilities:

  • Manage the existing tech bar team and provide technical guidance and support.
  • Assist customers with hardware and software issues, including imaging and mobile device support.
  • Work closely with the team to ensure seamless support and resolution of customer issues.
  • Develop and maintain strong relationships with customers and stakeholders.
  • Stay up-to-date with the latest technologies and trends in the IT industry.

Requirements:

  • Strong 2nd Line support experience.
  • Experience in hardware support, including imaging and mobile device support.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.

About Polar Recruitment Services:

Polar Recruitment Services is a leading provider of IT recruitment services. We work closely with our clients to understand their needs and provide tailored solutions to meet their requirements. Our team of experts has extensive experience in the IT industry and is dedicated to delivering exceptional results.