Application Support

7 months ago

Newcastle upon Tyne, United Kingdom Mandata Full time

**Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland.**

Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our team is not only passionate about our solutions, but they are also incredibly knowledgeable and supportive.

We have focused on the road haulage, transportation and logistics sector for over 47 years and our aim is to help hauliers stay ahead in an ever-changing, competitive market. Our software never stands still, neither should our customers and neither should our team.

**Your role in a nutshell**

Application Support team troubleshoot technical issues & provides 2nd line Application support to our Transport management software (TMS) clients, providing timely customer feedback, and support the roll-out of new software solutions across the Mandata Group.

Moreover, Application Support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

**The responsibilities we’ll trust you with**
- Ensure customer cases are responded to and resolved within SLA.
- Communicating with customers regularly with regards to their incident/problem/change request.
- Maintain a high-quality service to our customers.
- Managing multiple cases at one time, ensuring case notes are up to date.
- Diagnosing and resolving incidents using remote access tools and verbal instructions.
- Installing and configuring software.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Testing and evaluating new technologies.

**Knowledge and expertise that matter most for this role**
- Exceptional customer service skills.
- Excellent telephone manner.
- Excellent communication skills with the ability to convey ideas and offer solutions to the wider team.
- The ability to support non-technical customers and explain complex IT concepts in simple terms.
- Excellent organisational skills with the ability to manage priorities and work to deadlines.
- The ability to troubleshoot a variety of issues and resolve user issues.
- High degree of accuracy and attention to detail.
- Ability to provide concise documentation.
- Ability to work on own initiative and make balanced decisions.
- A positive can-do attitude and flexibility in taking on a broad range of responsibilities and tasks at short notice.
- The ability to quickly learn new operating procedures and maintain established systems.
- Approachable with good interpersonal skills and the ability to interact with staff effectively at all levels.
- A commitment towards delivering quality customer service to internal and external customers.

**Desired experience**:

- Experience with SQL is essential.
- Up-to-date knowledge of the latest IT and software trends.
- Experience using programming languages.
- Experience Custom report building.

**Your personal attributes - we need someone who**
- Has the ability to quickly establish good working relationships with clients.
- Is patient.
- Has a logical problem-solving mind.
- Shows enthusiasm for continual learning.

**Company benefits**:

- Hybrid working.
- Company & personal bonus scheme.
- Employee share scheme.
- Life assurance cover.
- Healthcare cash plan.
- Electric vehicle salary sacrifice scheme.
- 25 days holiday plus bank holidays (increases with length of service).
- Employee Assistance Program (EAP).
- Cycle to work scheme.

Here at Mandata we take pride in our teams, we are proud of our culture and understand the importance of getting the best people on board and encouraging successful careers with us. We understand how nerve-wracking it can be making the decision to find a new role, but if you feel this role could be the right one for you, get in touch, we’d love to hear from you

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Life insurance
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

  • Application Support Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom XPS Pensions Full time

    We are XPS Pensions, a leading consulting and administration business specialising in the pensions sector. We are seeking a seasoned Head of Application Support to join our team and ensure the smooth operation and maintenance of all business-critical applications.The successful candidate will have extensive experience in pension administration, proven...

  • Relief Support Worker

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Creative Support Full time £12

    We are seeking a calm, resourceful, and energetic individual who is well-motivated and hardworking to join our team. Our scheme in Newcastle consists of 7 self-contained flats and supports vulnerable people with mental health support needs to increase their independence, connect with their communities, and develop social networks. This role helps prevent...

  • Relief Support Worker

    3 days ago

    Newcastle upon Tyne, United Kingdom Creative Support Full time £12

    We are seeking a calm, resourceful, and energetic individual who is well-motivated and hardworking to join our team. Our scheme in Newcastle consists of 7 self-contained flats and supports vulnerable people with mental health support needs to increase their independence, connect with their communities, and develop social networks. This role helps prevent...

  • Application Support Leader

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

    XPS Group, a leading UK consulting and administration business specialising in the pensions and insurance sectors, is seeking an experienced Application Support Leader to join its vibrant offices with remote or hybrid working.This is an exciting role that would most likely suit someone with previous experience in a similar position, where they have gained...

  • Recovery Support Worker

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Creative Support Full time £12

    Creative Support are looking to recruit a Recovery Support Worker who is experienced in working in with people who have mental health support needs.We are looking for a calm, resourceful and energetic individual who is well motivated, hardworking and keen to join our team. The scheme consists of 7 self contained flats within Newcastle. The service will be...

  • Waking Night Support Worker

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Creative Support Full time £12

    How would you like to make a positive difference to someone’s life? We are keen to develop and support people to achieve their outcomes, dreams and aspirations.Creative Support are looking to recruit a waking night support worker who is experienced in working in with people who have mental health support needs. We are looking for a calm, resourceful and...

  • Application Support Analyst

    2 days ago

    Newcastle Upon Tyne, United Kingdom Reed Full time

    **Application Support Analyst** **Location**: Newcastle upon Tyne/ Hybrid **Type**: Permanent **Salary**: £45,000 - £55,000 **Skills and Experience** - Experience of implementing, customising, and supporting third party systems including managing suppliers to delivery. - Core technical skills to include T-SQL with.NET being advantageous. - Excellent...

  • Application Support Specialist

    7 months ago

    Newcastle upon Tyne, United Kingdom Mandata Full time

    Here at Mandata we take pride in our teams, we are proud of our culture and understand the importance of getting the best people on board and encouraging successful careers with us. We understand how nerve-wracking it can be making the decision to find a new role, but if you feel this role could be the right one for you, get in touch, we’d love to hear...

  • Applications Support Lead

    8 hours ago

    Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full time

    We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. Our Newcastle Hub is currently recruiting a **Application Support Lead**. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of...

  • Application Support Specialist

    2 days ago

    Newcastle upon Tyne, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    **Essential Criteria**: We are looking for someone who has the following skills; - Must be able to communicate effectively with all levels of users. - Experience of IT technologies. - Knowledge of Microsoft Office and Windows - Must be able to work without close supervision - The applicant will have good interpersonal skills and be a team player who can...

  • IT User and Application Support Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Hay & Kilner Full time

    **IT User and Application Support Assistant** Hay & Kilner are a full-service law firm with offices in the heart of Newcastle city centre and in Wallsend Town centre and we are currently expanding our team. Hay & Kilner provides a comprehensive service across an extensive range of practice areas, which covers all our client’s legal requirements. We are...

  • First Line Application Support

    2 days ago

    Newcastle Upon Tyne, United Kingdom Nigel Wright Full time

    **The Company**: We are delighted to be working with a leading SAAS business based in the North East, who are looking to take on a First Line Application Analyst. The company were founded in 2009 and have been growing and winning market share within a sector dominated by largevendors. They work on a 24/5 shift basis, meaning the role will require early...

  • Junior Application Support Analyst

    8 hours ago

    Newcastle Upon Tyne, United Kingdom Ronald James Full time

    Junior Application Support Engineer - Newcastle - £20,000 to £22,500 + 33% shift allowance - Night Shift required **Overview** Are you a technology graduate looking for your first role in Technology? Or maybe you’re currently working in a service-desk/1st line support role. Either way, keep reading as Ronald James might have just the role for you....

  • 3rd Line Support Application Specialist

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    My client is on the hunt for a dynamic 3rd Line Application Support Specialist to join them. Experienced knowledge of Linux operating systems such as Debian 11 and Ubuntu 24.Experienced knowledge of querying databases such as Microsoft SQL, MariaDB, MySQL, Cassandra. Experienced knowledge of web servers such as IIS, Apache and Nginx. Knowledge of SSL...

  • 3rd Line Support Application Specialist

    1 week ago

    Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    My client is on the hunt for a dynamic 3rd Line Application Support Specialist to join them. Experienced knowledge of Linux operating systems such as Debian 11 and Ubuntu 24.Experienced knowledge of querying databases such as Microsoft SQL, MariaDB, MySQL, Cassandra. Experienced knowledge of web servers such as IIS, Apache and Nginx. Knowledge of SSL...

  • Application Support Lead

    2 days ago

    Newcastle upon Tyne, United Kingdom Newcastle University Full time

    We are a world-class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success. **Salary**: In the region of £48,000 The Role Over the last two...

  • 3rd Line Support Application Specialist

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the Role Are you ready to take your technical skills to the next level and join an Integration Specialist Team? My client is on the hunt for a dynamic 3rd Line Application Support Specialist to join them. Skills Skills, Qualifications & Experience - Essential Skills Experienced knowledge of Linux operating systems such as Debian 11 and Ubuntu...

  • 3rd Line Support Application Specialist

    1 week ago

    Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the Role Are you ready to take your technical skills to the next level and join an Integration Specialist Team? My client is on the hunt for a dynamic 3rd Line Application Support Specialist to join them. Skills Skills, Qualifications & Experience - Essential Skills Experienced knowledge of Linux operating systems such as Debian 11 and Ubuntu...

  • 3rd Line Support Application Specialist

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the Role Are you ready to take your technical skills to the next level and join an Integration Specialist Team? My client is on the hunt for a dynamic 3rd Line Application Support Specialist to join them. Skills Skills, Qualifications & Experience - Essential Skills Experienced knowledge of Linux operating systems such as Debian 11 and Ubuntu...

  • 3rd Line Support Application Specialist

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the RoleAre you ready to take your technical skills to the next level and join an Integration Specialist Team? My client is on the hunt for a dynamic 3rd Line Application Support Specialist to join them. SkillsSkills, Qualifications & Experience - Essential SkillsExperienced knowledge of Linux operating systems such as Debian 11 and Ubuntu...