Application Support Leader

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

XPS Group, a leading UK consulting and administration business specialising in the pensions and insurance sectors, is seeking an experienced Application Support Leader to join its vibrant offices with remote or hybrid working.

This is an exciting role that would most likely suit someone with previous experience in a similar position, where they have gained knowledge and extensive experience of pension administration, IT technical experience, and strong people management skills.

The successful candidate will be responsible for overseeing the application support team, ensuring the smooth operation and maintenance of all business-critical applications. Key responsibilities include:

  • People Management - Lead and develop the application support team; conduct performance reviews;
  • Supplier Management - Manage relationships with third-party suppliers, including challenging and escalating issues as needed, and conducting service reviews;
  • Stakeholder Management - Communicate effectively with stakeholders and prioritise their requirements, and understand the wider business/key strategies;
  • Governance and Risk Management - Ensure compliance with audit controls and risk management practices;
  • Operational Support (BAU) - Lead the resolution of business-as-usual (BAU) issues and problems;
  • Projects and Programmes - Active management in infrastructure projects and strategic business projects, leading new business initiatives and workstreams.

In return, XPS offers a competitive salary of £70,000 per annum, participation in annual discretionary Bonus Scheme, 25 days holiday plus flexibility to buy or sell holiday, flexible Bank holidays, Pension scheme, matching contribution structure, Healthcare cash plan, Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle, Life Assurance cover, four times basic salary, XPS Rewards, Employee Assistance Programme for you and your household, Access to a digital GP service, Paid volunteering day when participating in Company organised events, Staff referral scheme when you introduce a friend to XPS.



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