2nd Line Support
3 weeks ago
A **leading tech organisation **specialising in providing **high quality services** are looking for a 2nd Line Support Engineer**.**
**Responsibilities include**:
- Resolving incidents and issues directly from customers and escalation from 1st Line teams
- Executing client server changes accurately and effectively
- Adhering and responding to agreed SLAs
- Administer routine server tasks and respond to alerts
- Assisting with customer project work where necessary
- Taking ownership of customer issues
- Occasional travel to client sites
**Essential Skills and Experience Required**
- Experience working in a similar role
- Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy
- Strong understanding of Windows Server
- Experience working with virtualised servers/VMware/HyperV
- Ability to work in a proactive way in a fast-paced environment
- Excellent written and communication skills
- Understanding of ITIL processes
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