1st Line Support Engineer

We are looking for an enthusiastic and engaging 1st Line Support Technician, to support Exclusive Networks GSO clients as well as providing internal support. This is a great entry level role for someone looking to forge a career in IT. You will be working in a fast-paced environment supporting multiple contracts and a variety of different customers....

We are looking for an enthusiastic and engaging 1st Line Support Technician, to support Exclusive Networks GSO clients as well as providing internal support. This is a great entry level role for someone looking to forge a career in IT. You will be working in a fast-paced environment supporting multiple contracts and a variety of different customers....

1st Line IT Service Desk Analyst Permanent (Full-Time) Based in Newcastle - Grey Street Overall Job Purpose: The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. - Providing colleagues with the support they need to complete their job - Prompt identification, understanding and resolution of issues -...

**Key Responsibilities**: - Providing 1st Line Support - Deliver excellent customer service throughout completion of incidents - Recording all IT incidents in the IT Service Managment tool - Liaising with 2nd Line Support team on more complex requests - Working towards agreed company SLAs **Experience required**: - Experience within a similar role -...

**Job Title: Digital Service Desk Advisor** **Location: Hybrid/Newcastle** **Duration: Permanent** **Role**: As a Digital Service Desk Advisor you'll be joining the Digital Policing function and play a key role in providing effective 1st line technical support to employees, customers and officers across the force. Joining Digital Policing as a Service...

**Role**: 2nd Line IT Support Engineer **Location**: Newcastle, England **Salary**: £25,000 - £28,000 DOE ** INTERVIEWING IMMEDIATELY ** Recently recognised as one of the UK's fastest growing tech companies, they are on the hunt for a **2nd Line IT Support Engineer** to join their tech team. My client is a thriving and rapidly growing Managed Service...

Job title: 1st Line End User Support Engineer (Part time) Aspire Technology Solutions About Aspire At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. Our mission is to deliver technology like no other. We are looking for a part time 1st Line End User...

Permanent- Newcastle Upon-Tyne- Posted 4 hours agoKey responsibilities: - Work closely with 1st Line Support and escalate issues as necessary. - Troubleshoot and resolve technical issues in a timely and efficient manner. - Communicate effectively with end-users and stakeholders to ensure a positive customer experience. - Document all incidents and support...

**Service Desk Analysts - (1st line) Global client - 2 days in Newcastle, 3 remote - £25 - 30k - URGENT** Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. **Essential** Knowledge of endpoint hardware, networking, and hosting concepts, experience in providing support on Windows 10,...

A global company in central Newcastle are looking for a **1st Line Support Team Lead** to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how to **improve standards to provide a better customer experience**. This role will include holding weekly meetings with direct reports to discuss progress...

A **leading tech organisation **specialising in providing **high quality services** are looking for a 2nd Line Support Engineer**.** **Responsibilities include**: - Resolving incidents and issues directly from customers and escalation from 1st Line teams - Executing client server changes accurately and effectively - Adhering and responding to agreed SLAs -...

**Cloud Support Engineer** **£25,000 - £28,000** **Newcastle City Centre/Office-based** My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome an innovativeand passionate...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are bold, fun and inclusive. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Assist in the development of marketing plans and strategies. - Conduct market research and analysis. - Assist in the creation of promotional...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are challenging, bold and rewarding. Our work environment includes: - On-the-job training - Lively atmosphere **Responsibilities**: - Develop and maintain relationships with customers. - Provide customer service support. - Identify customer needs and recommend...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are engaging, fast-paced and rewarding. Our work environment includes: - Food provided - Regular social events - On-the-job training - International workforce **Responsibilities**: - Represent the brand in a positive and professional manner. - Develop relationships...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are professional and agile. Our work environment includes: - Modern office setting - Growth opportunities **Responsibilities**: - Develop and maintain relationships with customers. - Understand customer needs and provide solutions. - Identify new sales opportunities...

**About us** 1st Line Marketing Global is a small business in Newcastle Upon Tyne. We are professional and agile. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes **Responsibilities**: - Greet customers and determine their needs. - Provide customers with product information and answer any questions they...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are engaging, rewarding and collaborative. Our work environment includes: - Lively atmosphere - Regular social events - Growth opportunities **Responsibilities**: - Assist in the development of marketing campaigns and strategies. - Conduct market research and...

**2nd Line IT Support Technician** **Location**: Newcastle, UK **Salary**: £24,000 - £28,000 An exciting opportunity has arisen for a **2nd Line IT Support Technician** to join our Managed Service Provider team. You will work collaboratively with our 1st Line Support team, analysing and diagnosing technical problems and ensuring that all customer queries...

THE BASICS Nigel Wright are delighted to be working again with our client who operate in the Financial Services Sector. One of the largest providers to mortgage intermediaries who also operate a network of franchised estate agencies across the UK. As they continue to grow they now require extra support staff. **Salary**: £21,500 (with some out of hours...