1st Line Support

1st Line IT Service Desk Analyst Permanent (Full-Time) Based in Newcastle - Grey Street Overall Job Purpose: The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. - Providing colleagues with the support they need to complete their job - Prompt identification, understanding and resolution of issues -...

**Key Responsibilities**: - Providing 1st Line Support - Deliver excellent customer service throughout completion of incidents - Recording all IT incidents in the IT Service Managment tool - Liaising with 2nd Line Support team on more complex requests - Working towards agreed company SLAs **Experience required**: - Experience within a similar role -...

We are looking for an enthusiastic and engaging 1st Line Support Technician, to support Exclusive Networks GSO clients as well as providing internal support. This is a great entry level role for someone looking to forge a career in IT. You will be working in a fast-paced environment supporting multiple contracts and a variety of different customers....

We are looking for an enthusiastic and engaging 1st Line Support Technician, to support Exclusive Networks GSO clients as well as providing internal support. This is a great entry level role for someone looking to forge a career in IT. You will be working in a fast-paced environment supporting multiple contracts and a variety of different customers....

We are looking for an enthusiastic and engaging 1st Line Support Technician, to support Exclusive Networks GSO clients as well as providing internal support. This is a great entry level role for someone looking to forge a career in IT. You will be working in a fast-paced environment supporting multiple contracts and a variety of different customers....

**1st Line Technical Support** Exclusive Networks - Global Services Operation Why us? We’re one of a kind. Unique. Original. A global cybersecurity specialist. Our difference goes deeper than ‘what we do’. It’s an attitude. A way of life. A relentless quest for growth, innovation and disruption. We always dare to be distinctive. We’re a trusted...

**1st Line Telecoms Support** **Location**: Team Valley, Gateshead **Salary**: Competitive plus benefits **Role Grade**: 3C **Contact Type**: Full-Time, Permanent **About us**: Agilico is a fast-growing technology business, whoseobjective is to provide high quality technology solutions tailored toindividual customer requirements. Our goal is to...

1st Line Helpdesk Support, Newcastle (hybrid working) Salary £21,500 Our professional services client is looking for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support. **Requirements**: - Solid experience gained within...

**Team Leads - 1st line OR 2nd line Support - Newcastle - global organisation £50 - 55k** **Experience and skills required**: - High level of experience in a team lead role on a service desk 1st line or 2nd line (desktop) preferably across multiple locations - ITIL - desirable - Previous experience in a hands on technical support role - Excellent...

**Service Desk Analysts - (1st line) Global client - 2 days in Newcastle, 3 remote - £25 - 30k - URGENT** Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. **Essential** Knowledge of endpoint hardware, networking, and hosting concepts, experience in providing support on Windows 10,...

A global company in central Newcastle are looking for a **1st Line Support Team Lead** to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how to **improve standards to provide a better customer experience**. This role will include holding weekly meetings with direct reports to discuss progress...

**Company Overview**: Our client is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, they combine a local perspective with the scale and delivery of a single...

**Company Overview**: Our client is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, they combine a local perspective with the scale and delivery of a single...

Job summary An exciting opportunity has arisen in our Service Desk department for a 1st. line technician, who will be able to make a significant contribution within a demanding support environment. This is a fantastic opportunity to work within a fast paced and exciting environment that is continually changing monthly offering constant challenges and...

Join our growing team at Global 1st Line as a Call Centre Representative! We are seeking motivated individuals who excel in customer service and enjoy problem-solving based in Newcastle. As a representative, you will play a crucial role in ensuring our customers have a positive experience. This is a part-time position with evening shifts. -...

Join our growing team at Global 1st Line as a Call Centre Representative! We are seeking motivated individuals who excel in customer service and enjoy problem-solving based in Newcastle. As a representative, you will play a crucial role in ensuring our customers have a positive experience. This is a part-time position with evening shifts. -...

**Job Title**:1st Line Support Apprentice **Pay**: £12,675 per year (£6.50 an hour) **Reports to**:Desktop Support Team Leader **Department/Section**:IT Department Due to our continued growth an exciting opportunity has arisen to join our IT Department as a 1st Line Support Apprentice. **Purpose of the job**: Responsible for IT administration, logging...

Permanent- Newcastle Upon-Tyne- Posted 4 hours agoKey responsibilities: - Work closely with 1st Line Support and escalate issues as necessary. - Troubleshoot and resolve technical issues in a timely and efficient manner. - Communicate effectively with end-users and stakeholders to ensure a positive customer experience. - Document all incidents and support...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are bold, fun and inclusive. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Assist in the development of marketing plans and strategies. - Conduct market research and analysis. - Assist in the creation of promotional...

A **leading tech organisation **specialising in providing **high quality services** are looking for a 2nd Line Support Engineer**.** **Responsibilities include**: - Resolving incidents and issues directly from customers and escalation from 1st Line teams - Executing client server changes accurately and effectively - Adhering and responding to agreed SLAs -...