1st Line Support Apprentice

6 months ago


NewcastleunderLyme, United Kingdom TMT First Full time

**Job Title**:1st Line Support Apprentice
**Pay**: £12,675 per year (£6.50 an hour)
**Reports to**:Desktop Support Team Leader
**Department/Section**:IT Department

Due to our continued growth an exciting opportunity has arisen to join our IT Department as a 1st Line Support Apprentice.

**Purpose of the job**:
Responsible for IT administration, logging calls on the helpdesk system and providing 1st line desktop and mobile phone/tablet support.

**Duties and Responsibilities**
- To research and provide mobile phone/tablet support
- To maintain a high degree of customer service for all support queries
- Take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system and maintain full documentation
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- To allocate more complex service issues to the relevant IT Support member
- Contribute to a safe working environment and raise health and safety concerns in a timely manner.
- Must be flexible with overtime when required.
- Work in other departments of TMT First in line with Customer and Business needs.
- Requirement to complete a Level 3 Apprenticeship.

**About You**:
The successful applicant must be a team player, have strong organisational skills, a high level of attention to detail and be computer literate. It is also important to be able to multitask and be adaptable due to using multiple internal and external software systems.

You will:

- Take accountability and ownership
- Have attention to detail
- Have a desire to learn
- Be technical minded
- Be able to develop constructive and cooperative working relationships with colleagues and customers
- Have basic Microsoft office skills
- Have communication skills
- Be able to work in a team environment

**Who are TMT First?**

We are an award-winning, fast growing technology company based in Newcastle under Lyme. We are an accredited Samsung partner.

At a time where it is more urgent than ever to reverse climate change, we have a clear goal to ‘Keep Technology Alive for Longer’. This means repairing as many devices as we can, responsible recycling and making sure landfill is avoided.

We believe in high rewards for hard work and a commitment to our business goals. Training and skills development are available for those who wish to progress and most of our senior roles are appointed from promotions within our organisation.

**What’s on offer?**
- 30 days holiday including bank holidays
- Overtime available at an enhanced pay rate
- Free Parking
- Breakout area with free tea, coffee & fruit
- Performance bonuses
- Employee discounts
- Sociable working hours
- Company Pension Scheme

**Job Type**: Apprenticeship

**Salary**: £6.50 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person


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