Sales Administration Apprentice

6 months ago

NewcastleunderLyme, United Kingdom TMT First Full time

**Job Title: Sales Administrator Apprentice**
**Salary: £12,675 per annum (£6.50 per hour)**
**Working Hours: 37.5 hours, 8.30am until 5pm**

TMT First, an award-winning telecommunications company based in Newcastle Under Lyme are looking for a Sales Administrator Apprentice to join its Sales Team.

As a recognised Manufacturer authorised Repair Centre with an onsite Support Centre, our core values all begin and end with our customers. Our mission is to provide world class service and solutions for our customers that create value, are ethical, trustworthy and have a consistency of both purpose and delivery.

Reporting to the Trade Sales Manager, the role will support the Sales Department administer and manage customer orders and devices.

**Duties and Responsibilities**:
1. Effectively maintain the customer relationship by inspiring confidence in the quality of devices.

2. Responds to calls and communicate all enquiries to the sales teams in a professional and timely manner.

3. Work appropriately with the internal teams to understand device status’s and customer orders.

4. Complete relevant customer administrative tasks in a timely manner.

5. Understand the financial cost of device processing and the impact of device ageing.

6. Set up of new customer accounts using internal systems.

8. Assist in the management of stock as required.

9. Contact Buy Back customers to attract the cancellation of any sales they no longer wish to progress with.

10. Maintain the Buy Back cancellation report and ensure all cancelation requests are forwarded to the comparison site point of contact.

11. Assist with consumer queries as required and respond to all communications in a timely manner.

12. Assist with the processing of trade bought devices that require assessment and refurbishment.

13. Continually assess processes and work with the Device Sales Team to improve efficiency where possible and maintain high standards of quality and service.

14. Complete the Business Administration Apprenticeship with a recognised training provider.

**Key Skills Requirements**
- Awareness of financial impacts & costs of services
- Skilled in the use of Microsoft office packages
- A ‘can do’ attitude with ability to deliver results
- Attention to detail
- Have good written and verbal communication skills
- Be computer literate with accurate keyboard skills
- Demonstrate good attention to detail

**What’s on offer?**
- 30 days holiday including bank holidays
- Overtime available at an enhanced pay rate
- Free Parking
- Canteen facilities with free tea, coffee & fruit
- Performance bonuses
- Employee discounts
- Cycle2Work Scheme
- Cinema Ticket Discounts
- Sociable working hours
- Company Pension Scheme
- Year-round social events

**Job Types**: Permanent, Apprenticeship, Full-time

**Salary**: £12,675.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (required)

Work Location: In person

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