2nd / 3rd Line IT Support Engineer

4 weeks ago


Newcastle upon Tyne, United Kingdom Latcom Plc Full time

3rd Line IT Support Engineer. My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression

Salary: £30k-£35k + Training + Progression + Benefits

This role offers hybrid working depending on project work and is very flexible on working hours

You will be responsible for performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product / solution. Supporting the production of technical specifications and / or solutions. Also supporting and advising colleagues from Service Desk roles when investigating incidents.

You must have the following skills/experience:

  • Active Directory
  • Windows Server
  • Azure 365
  • Some experience of SQL to some level is essential
  • Hyper-V exposure or VMWare
  • Enterprise storage technologies including SAN
  • Excellent communication skills
  • Experience/understanding of ITIL

Any ITIL, Always On, Microsoft Certifications are a bonus

Client also offers a one stage video interview process

Please note this role does require you to have a full driving licence/car for occasional site visits/ being on-call.

For further information and a full job spec please send in your CV



  • Newcastle upon Tyne, United Kingdom Latcom Full time

    2nd/3 rd Line IT Support Engineer . My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! This role offers hybrid working depending on project work and is very flexible on working...


  • Newcastle upon Tyne, United Kingdom Latcom Full time

    2nd/3 rd Line IT Support Engineer . My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! This role offers hybrid working depending on project work and is very flexible on working...


  • Newcastle upon Tyne, United Kingdom Latcom Full time

    2nd/3rd Line IT Support Engineer.My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression!This role offers hybrid working depending on project work and is very flexible on working hours!...


  • Newcastle upon Tyne, United Kingdom Latcom Full time

    2nd/3rd Line IT Support Engineer.My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression!This role offers hybrid working depending on project work and is very flexible on working hours!...


  • Newcastle upon Tyne, United Kingdom Latcom Full time

    2nd/3rd Line IT Support Engineer.My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression!This role offers hybrid working depending on project work and is very flexible on working hours!...


  • Newcastle upon Tyne, United Kingdom Latcom Full time

    2nd/3 rd Line IT Support Engineer . My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! This role offers hybrid working depending on project work and is very flexible on working...


  • Newcastle upon Tyne, United Kingdom Latcom Full time

    2nd/3 rd Line IT Support Engineer . My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! This role offers hybrid working depending on project work and is very flexible on working...


  • Newcastle Upon Tyne, United Kingdom Latcom Full time

    2nd/3 rd Line IT Support Engineer . My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! This role offers hybrid working depending on project work and is very flexible on working...


  • Newcastle Upon Tyne, United Kingdom Latcom Full time

    2nd/3rd Line IT Support Engineer.My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression!This role offers hybrid working depending on project work and is very flexible on working hours!...


  • Newcastle upon Tyne, United Kingdom Latcom Full time

    Line IT Support Engineer . My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! This role offers hybrid working depending on project work and is very flexible on working...


  • Newcastle upon Tyne, United Kingdom Latcom Full time

    2nd/3 rd Line IT Support Engineer . My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! This role offers hybrid working depending on project work and is very flexible on working...


  • Newcastle upon Tyne, United Kingdom Latcom plc Full time

    My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! This role offers hybrid working depending on project work and is very flexible on working hours! You will be responsible for...


  • Newcastle upon Tyne, United Kingdom Latcom plc Full time

    My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression!This role offers hybrid working depending on project work and is very flexible on working hours!You will be responsible for...


  • Newcastle Upon Tyne, United Kingdom In Technology Group Limited Full time

    **2nd/3rd Line IT Technician** **Newcastle/Hybrid** **£28,000 - £32,000** My client is a long-lasting consultancy firm that has been supporting local businesses for nearly 80 years! They support their clients through a variety of methods, starting as an accountancy firm, they're now firmly moving towards increasing their techsupport services. As such,...


  • Newcastle Upon Tyne, United Kingdom ITECCO Full time

    **Role**: 2nd Line IT Support Engineer **Location**: Newcastle, England **Salary**: £25,000 - £28,000 DOE ** INTERVIEWING IMMEDIATELY ** Recently recognised as one of the UK's fastest growing tech companies, they are on the hunt for a **2nd Line IT Support Engineer** to join their tech team. My client is a thriving and rapidly growing Managed Service...

  • 2nd Line Support

    1 month ago


    Newcastle Upon Tyne, United Kingdom Reed Full time

    **Key Responsibilities**: - Providing 2nd Line Support - Providing updates via Intune and SCCM - Recording all IT incidents in the IT Service Managment tool - Liaising with 3rd Line Support team on more complex tasks - Working towards agreed company SLAs **Experience required**: - Experience within a similar role - Knowledge of Windows 10 and Office 365 -...


  • Newcastle Upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full time

    **2nd / 3rd line Service Desk Analyst** Interim 2nd / 3rd line Service Desk Analyst with technology related Windows Server experience required for immediate start. **Your new company** Our client who is a leading technology organisation is looking for an interim 2nd / 3rd line Service Desk Analyst with Windows Server experience to join on an initial 6 month...

  • 3rd Line Support

    3 weeks ago


    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Our client is a growing managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations....

  • 3rd Line Support

    1 week ago


    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Our client is a growing managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations....

  • 2nd Line Support

    2 months ago


    Newcastle upon Tyne, United Kingdom Zenith People Full time

    Permanent- Newcastle Upon-Tyne- Posted 4 hours agoKey responsibilities: - Work closely with 1st Line Support and escalate issues as necessary. - Troubleshoot and resolve technical issues in a timely and efficient manner. - Communicate effectively with end-users and stakeholders to ensure a positive customer experience. - Document all incidents and support...