Fully Remote 2nd Line Support

3 weeks ago


Newcastle upon Tyne, United Kingdom Gibbs Hybrid Full time

Permanent - 2nd Line IT Support - Newcastle/Hybrid
* Role: 2nd Line IT Support
* Newcastle Upon Type/Hybrid
* Healthcare
* Provide customer support and perform service desk incident management.
* Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents.
* Actively use IT Service Management (ITSM) software and asset tracking applications.
* Provide troubleshooting services for desktops, laptops, printers, and software.
* Evaluate new software and hardware solutions.
* Install and test new software.
* Inventory all software and hardware, ensuring the inventory is updated at all times.
* Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users.
* Provide Microsoft 365 administration and end-user support.
* Undertake training and development to maintain awareness of new and emerging technologies.
* Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available.
Experience with IT Service Desk Support.
* Knowledge of Microsoft O365 and Desktop applications.
* Knowledge of Enterprise back-up software.
* Knowledge of Microsoft SharePoint.
This position may require some travel and after-hours work, and the successful candidate must be flexible in this regard.
Please feel free to contact myself - Daisy Nguyen see below at Gibbs Hybrid for a confidential chat to know more details about the role.



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