1st Line Telecoms Support

1st Line IT Service Desk Analyst Permanent (Full-Time) Based in Newcastle - Grey Street Overall Job Purpose: The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. - Providing colleagues with the support they need to complete their job - Prompt identification, understanding and resolution of issues -...

**Key Responsibilities**: - Providing 1st Line Support - Deliver excellent customer service throughout completion of incidents - Recording all IT incidents in the IT Service Managment tool - Liaising with 2nd Line Support team on more complex requests - Working towards agreed company SLAs **Experience required**: - Experience within a similar role -...

We are looking for an enthusiastic and engaging 1st Line Support Technician, to support Exclusive Networks GSO clients as well as providing internal support. This is a great entry level role for someone looking to forge a career in IT. You will be working in a fast-paced environment supporting multiple contracts and a variety of different customers....

We are looking for an enthusiastic and engaging 1st Line Support Technician, to support Exclusive Networks GSO clients as well as providing internal support. This is a great entry level role for someone looking to forge a career in IT. You will be working in a fast-paced environment supporting multiple contracts and a variety of different customers....

**1st Line Technical Support** Exclusive Networks - Global Services Operation Why us? We’re one of a kind. Unique. Original. A global cybersecurity specialist. Our difference goes deeper than ‘what we do’. It’s an attitude. A way of life. A relentless quest for growth, innovation and disruption. We always dare to be distinctive. We’re a trusted...

**Job Title: Digital Service Desk Advisor** **Location: Hybrid/Newcastle** **Duration: Permanent** **Role**: As a Digital Service Desk Advisor you'll be joining the Digital Policing function and play a key role in providing effective 1st line technical support to employees, customers and officers across the force. Joining Digital Policing as a Service...

1st Line Helpdesk Support, Newcastle (hybrid working) Salary £21,500 Our professional services client is looking for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support. **Requirements**: - Solid experience gained within...

**Team Leads - 1st line OR 2nd line Support - Newcastle - global organisation £50 - 55k** **Experience and skills required**: - High level of experience in a team lead role on a service desk 1st line or 2nd line (desktop) preferably across multiple locations - ITIL - desirable - Previous experience in a hands on technical support role - Excellent...

**Service Desk Analysts - (1st line) Global client - 2 days in Newcastle, 3 remote - £25 - 30k - URGENT** Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. **Essential** Knowledge of endpoint hardware, networking, and hosting concepts, experience in providing support on Windows 10,...

A global company in central Newcastle are looking for a **1st Line Support Team Lead** to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how to **improve standards to provide a better customer experience**. This role will include holding weekly meetings with direct reports to discuss progress...

**Company Overview**: Our client is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, they combine a local perspective with the scale and delivery of a single...

**Company Overview**: Our client is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, they combine a local perspective with the scale and delivery of a single...

Join our growing team at Global 1st Line as a Call Centre Representative! We are seeking motivated individuals who excel in customer service and enjoy problem-solving based in Newcastle. As a representative, you will play a crucial role in ensuring our customers have a positive experience. This is a part-time position with evening shifts. -...

Permanent- Newcastle Upon-Tyne- Posted 4 hours agoKey responsibilities: - Work closely with 1st Line Support and escalate issues as necessary. - Troubleshoot and resolve technical issues in a timely and efficient manner. - Communicate effectively with end-users and stakeholders to ensure a positive customer experience. - Document all incidents and support...

A **leading tech organisation **specialising in providing **high quality services** are looking for a 2nd Line Support Engineer**.** **Responsibilities include**: - Resolving incidents and issues directly from customers and escalation from 1st Line teams - Executing client server changes accurately and effectively - Adhering and responding to agreed SLAs -...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are bold, fun and inclusive. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Assist in the development of marketing plans and strategies. - Conduct market research and analysis. - Assist in the creation of promotional...

Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premisesand into our consumer’s homes. We provide...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are challenging, bold and rewarding. Our work environment includes: - On-the-job training - Lively atmosphere **Responsibilities**: - Develop and maintain relationships with customers. - Provide customer service support. - Identify customer needs and recommend...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are engaging, fast-paced and rewarding. Our work environment includes: - Food provided - Regular social events - On-the-job training - International workforce **Responsibilities**: - Represent the brand in a positive and professional manner. - Develop relationships...

**About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are engaging, rewarding and collaborative. Our work environment includes: - Lively atmosphere - Regular social events - Growth opportunities **Responsibilities**: - Assist in the development of marketing campaigns and strategies. - Conduct market research and...