2nd Line Support

Permanent- Newcastle Upon-Tyne- Posted 4 hours agoKey responsibilities:Work closely with 1st Line Support and escalate issues as necessary. Troubleshoot and resolve technical issues in a timely and efficient manner. Communicate effectively with endusers and stakeholders to ensure a positive customer experience. Document all incidents and support requests in...

Permanent - 2nd Line IT Support - Newcastle/Hybrid Role: 2nd Line IT Support Location: Newcastle Upon Type/Hybrid Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. Actively use IT...

2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR3- 3 months (rolling) - Hybrid (Newcastle) Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service Desk. Proven 2nd Line Support Experience Microsoft 365 Suite Delivering post project support to all customers Act as...

2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR3- 3 months (rolling) - Hybrid (Newcastle)Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service...

This is an exciting opportunity for an 2nd Line Support Engineer to join a company within the gaming industry & is in a state of hyper-growthYou will help manage and drive continuous improvement to the Platform through program management processes and frameworks including tools, templates, strategy/planning, meetings, metrics/goals, partner onboarding and...

Job Description Our client is a growing managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their...

IT Support Engineer – Newcastle – £30- 35K An established client of ours in the Technology sector are looking for a 2nd/3rd line support Engineer to join their internal IT department, on a permanent basis. The successful candidate will be responsible to provide 2nd and 3rd line helpdesk support to clients, assisting them with hardware and software...

We are looking for an enthusiastic and engaging 1st Line Support Technician, to support Exclusive Networks GSO clients as well as providing internal support.This is a great entry level role for someone looking to forge a career in IT. You will be working in a fast-paced environment supporting multiple contracts and a variety of different customers. Alongside...

Job Description IT Support Engineer – Newcastle – £30- 35K An established client of ours in the Technology sector are looking for a 2nd/3rd line support Engineer to join their internal IT department, on a permanent basis. The successful candidate will be responsible to provide 2nd and 3rd line helpdesk support to clients, assisting them with hardware...

Team Leads - 1st line OR 2nd line Support - Newcastle - global organisation £50 - 55kExperience and skills required: High level of experience in a team lead role on a service desk 1st line or 2nd line (desktop) preferably across multiple locations ITIL desirable Previous experience in a hands on technical support role Excellent communication, both verbal...

About the role: As an Infrastructure Support Engineer, you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting, and resolving tickets in relation to issues with customer infrastructure such as...

Trinity Business Support are currently looking for Business Support Administrators to join our client in Newcastle.You will provide a range of service specific Business and Administrative support to ensure needs are met in line with the business's priorities and values.Main Duties: Take part in identifying and embedding business process improvements. To deal...

Support Worker - Newcastle£10 - £13 an hour weekly payWe are looking for a dedicated, experienced Support Workers to join our team. We are looking for X2 Support Workers to join, one being for days the second for nights.This would be 40 hours a week the days would consist of:10am till 10pm across the 4daysNights would consist of 10pm till 8am across the 4...

Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We...

2nd Line Technical Support | £30,000 | Newcastle | On-siteMy client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various...

We run support groups for people impacted by borderline personality disorder, this includes friends, family and carers. The groups are a safe supportive space to help people get support from others who truly understand what they are going through. By leading our support groups, you'll help people affected by BPD to draw on invaluable support from their...

This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services. Technical support is truly that, you'll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product...

Up to £24,000- Ref: 19 Date Posted: Tuesday 27 Jun 2023This is a fantastic opportunity to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide with companies such as The AA, Highways England and Northumbrian Water. Synergi has seen substantial...

The primary responsibility of this role is to provide technical support to a wide array of external clients as well as scoping and running project based work. As a 3rd Line Engineer, you will provide telephone, email and remote support for external and internal customers across a wide variety of technologies and environments. Supporting calls and incidents...

Job DescriptionThe primary responsibility of this role is to provide technical support to a wide array of external clients as well as scoping and running project based work. As a 3rd Line Engineer, you will provide telephone, email and remote support for external and internal customers across a wide variety of technologies and environments. Supporting calls...