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Customer Service Coordinator
5 months ago
**Job Title: Customer Service Coordinator**
**Location :Chertsey, Staines, Weybridge, Egham, Sunbury, Surrey, London**
**Salary: ££28- £30k Plus Benefits**
**IMMEDIATE INTERVIEWS**
Evolve are looking to recruit a technical sales administration to UK customers and the internal technical
support team
logging all information on internal database) in a timely and accurate manner
Production and implementation of training schedule for customers liaising with Tech
Support, Sales team and Training Manager, as and when required
To administer and proactively manage the training diary
To arrange any technical site visits, including any pre & post site visit follow up
To take minute meeting notes & following up on action points
To arrange shipment & delivery of products to customers
To provide accurate detailed written reports & statistics for technical support related
issues and outstanding client issues as and when required
To actively build close positive working relationships internally (to support the sales team
& liaise with the service team) and externally (with a key focus on customers)
To handle customer complaints and create & manage customer feedback survey’s
To provide support to colleagues and management on 'ad hoc’ projects
Ability to work within tight deadlines and schedules
To display an alignment with company values including passion, integrity, honesty and
respect
Attending road shows & events such as IFSEC (International Fire and Security
Exhibition and Conference), including set-up, the show itself and packing up after the
show
Any other tasks conducive to administration of Technical sales team as and when
required
- ___
Personal Attributes & Experience:
A Minimum of 2 years’ experience within administration function, preferably within the
CCTV industry
Ability to communicate on all levels in a clear and concise manner both verbally and
electronically
Ability to travel outside of the UK as and when required
Qualification Requirements:
Job Purpose: To provide sole administrative support to the
Technical Support Team.