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Customer Support Administrator
2 weeks ago
**Customer Support Administrator - Stoke**
Davies are looking to recruit an Customer Support Administrator to join our team in Stoke.
In this role, you will play a vital role within the company and be the first point of contact for our customers.
You will provide exceptional customer service to all internal and external customers. You will need to be a great communicator, dedicated to providing a professional and empathetic service.
INDHP
**What will your day look like**:
- Answer inbound calls.
- Issue reports to clients when required.
- Resolve customer queries proactively.
- Appoint suppliers.
- Make outbound calls to customer/supplier/clients.
- Dealing with and actioning associated tasks in relation to claims
- To support the field adjusters and associates
- Compile reports within the Adjuster/Technician partnership
**Abilities And Knowledge**:
- Ability to delivering outcomes in a fast-paced environment
- Capable to effectively communicate - both written and verbal
- Proven experience working as part of a team
- Excellent time management and organizational skill
- Competent numeracy, literacy, and IT skills
- A proactive attitude, and enthusiastic Polite and courteous phone manner
**What We Offer**:
- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free or subsidised travel
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
**Experience**:
- Insurance Claims: 1 year (required)
Work Location: Hybrid remote in Stoke-On-Trent
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