Customer Support Administrator
5 months ago
**Customer Support Administrator**
**Division**: Motorcycle
**Location**: Hanley, Stoke-on-Trent
**Hours of Work**: 9.00am - 5.00pm Monday to Friday (35 hours per week)
**Your areas of responsibility**:
The sales support administrator contributes to the overall effectiveness and efficiency of the sales team by providing administrative support, managing sales-related documentation, assisting customers, maintaining data accuracy, and collaborating with various stakeholders.
- Administrative Support: Provide administrative assistance to the team, including managing calendars, arranging meetings, and preparing necessary documents, presentations, and reports.
- Customer Support: Assist customers with inquiries, order status updates, and product information. Address customer concerns or redirect them to appropriate sales representatives.
- Data Management: Manage and update customer and sales-related data. Ensure data accuracy and integrity by regularly reviewing and validating information.
- Sales Reporting: Generate sales reports and performance metrics, including forecasting, sales analysis and activity reports. Consolidate data from various sources and present information in a clear and concise manner.
- Sales Team Support: Provide administrative support to the sales team.
- Product Knowledge: Develop an understanding of the company's products to effectively assist customers and support the sales team. Stay updated on product features, pricing, and industry trends.
- Process Improvement: Identify opportunities to improve sales processes, workflows, and efficiency. Provide recommendations for streamlining administrative tasks and enhancing overall sales support functions.
- Cross-Functional Collaboration: Collaborate with other departments, such as marketing and operations, to ensure alignment and smooth coordination of activities that impact sales. Act as a liaison between different teams, facilitating information exchange and resolving any interdepartmental issues.
**Qualifications we are looking for**:
- Minimum 3 years customer service experience in a business to business environment.
- Excellent Microsoft skills
- Customer focused
- SAP experience
**These are your benefits**:
- £Competitive Salary, Holiday Entitlement above Statutory, Pension Scheme, Employee Assistance Program, Flexible Working, Training opportunities for personal development, Supportive working environment, and Discounted Private Medical cover.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- What is your current salary expectations for a new role?
Work Location: In person
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