Customer Support Administrator

4 months ago


StokeonTrent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

A fantastic opportunity for an experienced positive & creative Customer Service / Sales Support Advisor to join our friendly dynamic team. Due to ambitious growth plans we are now seeking to recruit an experienced Sales Administrator / Coordinator from a sales support, administration, or call centre customer service background with good knowledge of Microsoft office packages including advanced excel.

**Woking office hours 8.30am-5pmMonday to Friday**

**£22k starting salary**

**Role & Responsibilities**:

- To process orders accurately and with 100% fulfilment where possible ensuring all deadlines are me
- Deal with customer requests line forms, images, specs, QA requirements, data analysis
- Ensuring customers re work requirements are met and communicated to the relevant departments
- Input and manage monthly forecasting, liaising with merchandising on a regular basis
- Attend meetings with customers to discuss stock levels, future buy availability and service efficiency
- Handling customer queries delivery discrepancies, price queries and other account queries
- Ensuring backorders are completed on a weekly basis and orders are updated accordingly
- Work as part of a team & support colleagues where possible, provide holiday cover
- Provide excellent customer service at all times
- Processing of reports to ensure orders have been processed accurately and with 100% fulfilment where possible

**Key Skills**:

- Have excellent communication and customer service
- Coping well under pressure
- Have excellent computer skills (knowledge of Microsoft office & excel are essential )
- Be able to take ownership of their own workload
- Have time management skills
- Be able to work on own initiative and as part of a team
- Problem analysis and problem solving

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced paternity leave
- Free fitness classes
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Transport links

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: XSW



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