Sales Support Administrator

3 days ago

StokeonTrent, United Kingdom RKW Ltd Full time

RKW is looking to hire 2 Sales Support Administrators into our team
- ideally you will be working in an administrative role currently, with experience of processing orders, sales data, returns or handling any customer issues. If you've worked in a B2B environment, that would be an advantage.

The Administrator will be a key member of our team, responsible for efficiently managing post-sales activities, including processing returns, handling after-sales queries, managing commercial invoices, maintaining line form data, addressing telephone inquiries, collating images for customers, and resolving delivery discrepancies.

We are seeking an organized and customer-oriented individual with excellent communication skills and a keen eye for detail.

**Responsibilities & Duties**:

- **Processing Returns - **_
- Receive and review return requests from customers.
- Ensure timely processing of returns while adhering to company policies.
- Coordinate with relevant departments to facilitate the return process.
- **After-Sales Queries - **_
- Respond to customer inquiries related to post-sales issues.
- Provide exceptional customer service by addressing concerns and resolving problems.
- Collaborate with other teams to find solutions to customer issues.
- **Commercial Invoices - **_
- Generate and manage commercial invoices for outgoing shipments.
- Verify invoice accuracy, including product details and pricing.
- Ensure invoices comply with legal and regulatory requirements.
- **Line Form Data - **_
- Maintain accurate records of line form data related to product orders and shipments.
- Organize and update line form information as needed.
- Assist in data analysis and reporting as required.
- **Telephone Calls - **_
- Answer incoming phone calls promptly and professionally.
- Direct calls to the appropriate department or individual.
- Document messages and relay important information to team members.
- **Collating Images for Customers - **_
- Gather and organize images and documents as requested by customers.
- Ensure the timely delivery of requested materials to customers.
- **Delivery Discrepancies - **_
- Investigate and resolve discrepancies related to product deliveries.
- Collaborate with logistics and warehouse teams to rectify issues.
- Document and report recurring delivery discrepancies for process improvement.

**Skills & Desirables**:

- Proven experience in administrative roles, particularly in handling returns and post-sales inquiries.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional written and verbal communication skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused with a friendly and professional demeanour.
- Adaptable and able to thrive in a fast-paced environment.

**Company Benefits**:

- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Complimentary drinks
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Annual bonus scheme

Come and join us to celebrate 30 years of business
- **_

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Sales administration: 1 year (preferred)
- Administration: 1 year (preferred)

Work Location: In person

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