Customer Support Lead

6 months ago

StokeonTrent, United Kingdom Chaffinch Document Full time

**About Us**:
Chaffinch is a fast-growing data management business specialising in secure, efficient document and data management solutions to all industry sectors nationwide. This includes document storage, shredding, scanning and document automation software.

We value our people and are proud of our team. We recruit people. It sounds simple, but we are old-fashioned that way. No online tests and no pre-conceptions. It is crucial that our team aligns with our values and ambition to support our growth and success. We offer an environment to develop on a personal and professional level and seek those who care about building long-term relationships.

**Position Purpose**:
We are seeking a Customer Support Lead to help deliver our solutions to our customers, as well as to refine and implement our operations processes across the business. The role will provide a high level of professional administrative support to our business and logístical operations in relation to our storage, shredding, scanning, and software services. The role will have responsibility for the maintenance and development of Chaffinch systems (both in-house, cloud and BigChange Job Management), and will include jobs and route scheduling, data entry, customer liaison, and reporting. In addition, the position will include general administrative duties such as answering phones, filing, support for team members, and other duties as assigned.

We are looking for someone who wants a role which is both involved in the day-to-day running of the business, and with a vision of how to improve our processes. You will display determination, dedication, and perseverance to help deliver exceptional service standards to our growing and valued customers. Someone unique, with a professional and confident manner will make an excellent addition to our team.

The role will suit someone with the ability to add value to our processes and a passionate advocate for growing businesses. You will be comfortable in fielding enquiries for both paper document management solutions and digital software products.

**Key Job Activities**:

- Customer service (internal) - Liaise with other sites, departments, and team members to provide information regarding customers and accounts.
- Schedule, amend and manage all customer jobs and administer paperwork, accordingly, ensure information is correct for billing purposes.
- Define and manage daily routes, drivers, and vehicles to complete all jobs efficiently and to the satisfaction of the customer.
- Document customer interactions, opportunities, feedback, and solutions accurately within the Company’s CRM and database systems.
- Proactively support the development of our systems and processes to maximise efficiency across our business.
- Produce and issue all relevant paperwork required for customer transactions and drivers to carry out daily routes.
- Manage, order and receipt stationary, stock, and other services as required, and liaise with suppliers to ensure timely delivery of products/services.
- Update and maintain administrative functions of HR, CRM (CRM), productivity (Trello), job management (BigChange), and invoicing systems (Xero).
- Provide general administrative support to the business and senior management as directed.

**Skills & Experience**:

- Excellent organisation skills and attention to detail.
- Excellent communication and customer service skills.
- Good knowledge of IT software, both Microsoft Office and online platforms.
- Good administrative skills and attention to detail, i.e., typing, coordination of HR, CRM, productivity, job management, and invoicing systems.
- Self-motivated, reliable, with an enthusiastic and positive outlook.
- Ability to work without supervision.
- Ability to manage time and complete multi-tasks in line with timescales.
- A team player with the ability to build relationships with customers, colleagues and suppliers over the telephone and in person.
- Ability to work effectively under pressure and someone who is looking for a challenge.
- Passion for delivering exceptional customer experiences.

**Benefits**:

- Competitive salary
- Professional development opportunities
- Contributory pension scheme
- Employee Health & Wellbeing Cash Plan
- Employee Retail Discounts

**Location**: Stoke-on-Trent Head Office - ST6 4DJ

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 2 years (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Customer Support Representative

    3 months ago

    Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Customer Support RepresentativeNewcastle-under-Lyme8:30am – 4:30pm Fulltime £23,500  My client is seeking an experienced Customer Support Representative to join their dedicated team and department based in Newcastle-under-Lyme, who are a key player within their industry-leading, wider global group.  They provide comprehensive support services within...

  • Customer Service Excellence

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full time

    We are a leading provider of Apprenticeships, Training, and Employability Support, committed to delivering high-quality services to our customers. As an Agile Coach, you will play a crucial role in working with local employers and stakeholders to identify key opportunities for customers and employers, ensuring that customer attendance and success measures...

  • Customer Support Representative

    2 weeks ago

    Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Customer Support Representative If the following job requirements and experience match your skills, please ensure you apply promptly.Newcastle-under-Lyme 8:30am – 4:30pm Fulltime £23,500 My client is seeking an experienced Customer Support Representative to join their dedicated team and department based in Newcastle-under-Lyme, who are a key player within...

  • Customer Support Representative

    3 weeks ago

    Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Customer Support Representative Newcastle-under-Lyme8:30am – 4:30pm Fulltime £23,500 My client is seeking an experienced Customer Support Representative to join their dedicated team and department based in Newcastle-under-Lyme, who are a key player within their industry-leading, wider global group.They provide comprehensive support services within the...

  • Customer Support Representative

    2 weeks ago

    Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Customer Support Representative Ready to make your application Please do read through the description at least once before clicking on Apply.Newcastle-under-Lyme 8:30am – 4:30pm Fulltime £23,500 My client is seeking an experienced Customer Support Representative to join their dedicated team and department based in Newcastle-under-Lyme, who are a key...

  • Customer Support Specialist

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    Company OverviewMERIDIAN BUSINESS SUPPORT is a leading provider of customer contact solutions. We are committed to delivering exceptional service to our clients and their customers.SalaryThe successful candidate will be offered a competitive hourly rate of £14.00, reflecting the importance of this role in supporting our client's busy period.Job...

  • Customer Support Representative

    4 months ago

    Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Customer Support RepresentativeNewcastle-under-Lyme8:30am – 4:30pm Fulltime £23,500 My client is seeking an experienced Customer Support Representative to join their dedicated team and department based in Newcastle-under-Lyme, who are a key player within their industry-leading, wider global group. They provide comprehensive support services within...

  • Customer Support Representative

    2 weeks ago

    Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Customer Support Representative Newcastle-under-Lyme 8:30am – 4:30pm Fulltime £23,500 My client is seeking an experienced Customer Support Representative to join their dedicated team and department based in Newcastle-under-Lyme, who are a key player within their industry-leading, wider global group.They provide comprehensive support services within the...

  • Customer Support Representative

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EE Full time

    Job Role Overview As a Customer Support Representative at EE, you will be responsible for guiding customers through the process of getting their products and services connected. This will involve talking to customers over the phone, addressing their initial queries, and providing assistance with in-home setup or their first bill. While previous experience...

  • Customer Service Team Lead

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Equans UK Full time

    **Job Title:** Customer Service Team Lead**Location:** Stoke-on-Trent, UKWe are seeking an experienced Customer Service Team Lead to join our team at Equans UK. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that all customer inquiries are handled efficiently and effectively.The...

  • Customer Support Advisor

    6 months ago

    Stoke-on-Trent, United Kingdom Bally's Interactive Full time

    **Job title**: Customer Support Advisor **Location**: Newcastle under Lyme (Hybrid working available - 2 days from home each week!) **Hours of work**: 37.5 hours per week, between 7am-2am Monday-Sunday **Salary**: £23,949 (plus a 35% hourly uplift for unsociable hours!) **Other benefits**:Annual bonus of up to 10%, 25 days plus bank holiday allowance,...

  • Support Specialist

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Victim Support Full time

    Safe Accommodation Domestic Abuse CaseworkerVictim Support is recruiting a skilled and empathetic Child and Family Advocate to work as a Safe Accommodation Domestic Abuse Caseworker. In this role, you will provide essential support and guidance to victims of domestic violence and abuse.About the Job:Deliver high-quality casework services, focusing on the...

  • Team Lead

    7 days ago

    Newark on Trent, Nottinghamshire, United Kingdom Fitzroy Support Full time

    About FitzRoy SupportFitzRoy Support at Home in Newark and Sherwood is a provider of care and support services for adults with mental health conditions and learning disabilities.We offer a range of services designed to promote independence, dignity, and well-being.Key ResponsibilitiesAs a Deputy Manager, your key responsibilities will include:Leading and...

  • Customer Support Administrator

    7 months ago

    Stoke-on-Trent, United Kingdom Fuchs Lubricants Full time

    **Customer Support Administrator** **Division**: Motorcycle **Location**: Hanley, Stoke-on-Trent **Hours of Work**: 9.00am - 5.00pm Monday to Friday (35 hours per week) **Your areas of responsibility**: The sales support administrator contributes to the overall effectiveness and efficiency of the sales team by providing administrative support, managing...

  • Customer Technical Support

    6 months ago

    Stoke-on-Trent, United Kingdom Zzoomm Plc Full time

    **The role of a Customer Tech Support Assistant** **Minimal spaces left **to join our rapidly growing Customer Tech Support team. You will be the person that represents Zzoomm to our customers, potential customers and other member of the public. You will work as part of our excellent Customer Care Team to help resolve queries, questions and conduct...

  • Customer Support Administrator

    7 months ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Customer Support Administrator - Stoke** Davies are looking to recruit an Customer Support Administrator to join our team in Stoke. In this role, you will play a vital role within the company and be the first point of contact for our customers. You will provide exceptional customer service to all internal and external customers. You will need to be a...

  • Customer Support Administrator

    6 months ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Customer Support Administrator - Stoke** Davies are looking to recruit an Customer Support Administrator to join our team in Stoke. In this role, you will play a vital role within the company and be the first point of contact for our customers. You will provide exceptional customer service to all internal and external customers. You will need to be a...

  • Representative - Customer Support

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Full time

    **Support Role at Safer Hand Solutions**We are currently recruiting for a Representative - Customer Support to join our Newcastle-under-Lyme office. As a key member of our team, you will be responsible for delivering exceptional customer service, generating new business opportunities, and maintaining strong relationships with existing clients.Your primary...

  • Customer Support Expert

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Job OverviewSafer Hand Solutions Ltd is seeking a highly skilled Customer Support Representative to join our team in Newcastle-under-Lyme. This role is ideal for individuals with excellent communication and numeracy skills, who can efficiently manage a busy workload.The successful candidate will be responsible for handling customer inquiries, generating...

  • Customer Support Associate

    7 months ago

    Stoke-on-Trent, United Kingdom Well Pharmacy Full time

    Overview of the role Be part of a flexible, multi-skilled and continuously improving team providing exceptional customer service to both internal and external customers from order input through to order fulfilment. Main Responsibilities **Main Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner following communication...