Customer Support Expert

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time
Job Overview

Safer Hand Solutions Ltd is seeking a highly skilled Customer Support Representative to join our team in Newcastle-under-Lyme. This role is ideal for individuals with excellent communication and numeracy skills, who can efficiently manage a busy workload.

The successful candidate will be responsible for handling customer inquiries, generating quotations, and processing orders within set timescales. They will also play a crucial role in maintaining customer relationships and supporting sales efforts.

This position requires at least a year's experience within a similar customer service or sales administration-type position. The ideal candidate will have a proactive attitude to learning and a willingness to help other departments or assist in additional areas on an ad hoc basis.

Key Responsibilities:

  • Respond to customer inquiries and assess requirements
  • Prepare and issue estimates, terms and conditions etc. to customers
  • Follow up on outstanding quotes and maintain/develop ongoing customer relationships
  • Review received orders against purchase orders and issued quotes, send/issue order acknowledgments, and complete essential documentation
  • Liaise with the field service team to process, coordinate and arrange field support requests
  • Identify and pursue opportunities to increase business further (promote and advise on additional services available from the wider business)
  • Manage additional enquiries and quotation requests
  • Assist the Sales Manager in acquiring new customers and generating sales
  • Prepare and submit invoices to customers
  • Prepare shipping documentation as required
  • Handle internal and external telephone queries and collaborate with other departments and group companies as needed
  • Address customer complaints promptly, ensuring a satisfactory resolution
  • Ensure all filing is current and includes the correct documentation

Requirements:

  • At least a year's experience within a similar customer service or sales administration-type position
  • Excellent communication and numeracy skills, with a keen attention to detail
  • Ability to prioritise efficiently and effectively manage a busy workload
  • Previous experience within a technical/industrial/manufacturing/engineering industry (highly beneficial)
  • Proactive attitude to learning and willingness to help other departments or assist in additional areas on an ad hoc basis

Working Conditions:

You will be joining a small team in a small office setting within the same building as the workshop.

The environment is informal but still professional.

You will be provided with one-to-one ongoing training.

The management are friendly and approachable.

They carry out annual pay reviews.

You will receive 25 days holiday plus bank holidays and a salary of £23,500.



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