Customer Support Expert
2 days ago
Safer Hand Solutions Ltd is seeking a highly skilled Customer Support Representative to join our team in Newcastle-under-Lyme. This role is ideal for individuals with excellent communication and numeracy skills, who can efficiently manage a busy workload.
The successful candidate will be responsible for handling customer inquiries, generating quotations, and processing orders within set timescales. They will also play a crucial role in maintaining customer relationships and supporting sales efforts.
This position requires at least a year's experience within a similar customer service or sales administration-type position. The ideal candidate will have a proactive attitude to learning and a willingness to help other departments or assist in additional areas on an ad hoc basis.
Key Responsibilities:
- Respond to customer inquiries and assess requirements
- Prepare and issue estimates, terms and conditions etc. to customers
- Follow up on outstanding quotes and maintain/develop ongoing customer relationships
- Review received orders against purchase orders and issued quotes, send/issue order acknowledgments, and complete essential documentation
- Liaise with the field service team to process, coordinate and arrange field support requests
- Identify and pursue opportunities to increase business further (promote and advise on additional services available from the wider business)
- Manage additional enquiries and quotation requests
- Assist the Sales Manager in acquiring new customers and generating sales
- Prepare and submit invoices to customers
- Prepare shipping documentation as required
- Handle internal and external telephone queries and collaborate with other departments and group companies as needed
- Address customer complaints promptly, ensuring a satisfactory resolution
- Ensure all filing is current and includes the correct documentation
Requirements:
- At least a year's experience within a similar customer service or sales administration-type position
- Excellent communication and numeracy skills, with a keen attention to detail
- Ability to prioritise efficiently and effectively manage a busy workload
- Previous experience within a technical/industrial/manufacturing/engineering industry (highly beneficial)
- Proactive attitude to learning and willingness to help other departments or assist in additional areas on an ad hoc basis
Working Conditions:
You will be joining a small team in a small office setting within the same building as the workshop.
The environment is informal but still professional.
You will be provided with one-to-one ongoing training.
The management are friendly and approachable.
They carry out annual pay reviews.
You will receive 25 days holiday plus bank holidays and a salary of £23,500.
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