IT Solutions Expert

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Henderson Scott Full time

Henderson Scott is seeking a highly skilled IT Solutions Expert to join their team in Stoke-on-Trent. This is an exciting opportunity for a technical professional to work with clients, supporting and troubleshooting technical issues via telephone and tickets.

The ideal candidate will have experience with Office 365 and Exchange, comfortable using Active Directory, Group Policy, and Azure AD. Knowledge of Windows 10 & 11 and Servers is also essential. Strong communication and problem-solving skills are required, as well as networking experience with Switches, Routers, Servers, Firewalls etc. Virtualisation experience with VMware/Hyper-V and experience with Back up Solutions are desirable.

Key responsibilities include:

  • Offering support to customers and clients on the phone
  • Dealing with and logging Tickets
  • Troubleshoot and resolve hardware and software issues
  • Helping onboard new customers and clients

Salary: £32,500 - £35,000 per annum (DOE)



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