Customer Technical Support

5 months ago

StokeonTrent, United Kingdom Zzoomm Plc Full time

**The role of a Customer Tech Support Assistant**

**Minimal spaces left **to join our rapidly growing Customer Tech Support team. You will be the person that represents Zzoomm to our customers, potential customers and other member of the public. You will work as part of our excellent Customer Care Team to help resolve queries, questions and conduct technical troubleshooting. Your role will centre around prioritising customer issues that may come via a variety of channels, taking ownership of such queries and progressing open cases to completion. This will all be done whilst keeping the customer up to date and delivering first rate customer satisfaction.

**You’ll know how to**
- Manage your workload in a busy customer care environment
- Respond to a variety of different enquiries
- Deal with questions surrounding technical troubleshooting
- Assist people in a way that uses language they understand
- Make customers feel valued and listened to
- Communicate across different departments to find answers
- Remain calm when dealing with stressed customers
- Work quickly but accurately when dealing with queries

**Desirable Or Essential Key Skills...**
- Experience of offering technical support within Telecoms - Desirable (Willing to train if the person is Tech savvy and has great customer service skills)
- An understanding or experience with Broadband / Wifi Technology
- Troubleshooting - Essential
- Strong interpersonal skills - Essential
- Personality & Drive to succeed - Essential
- Clear and Articulate - Essential

**What we offer**
- Up to £28,000 basic salary depending on skills and experience
- 15% discretionary bonus scheme
- **Completely remote working**:

- Shift Rota of 37.5 hrs per week to include some Saturdays
- Annual Leave - 25 days paid holiday + 1 day off for your birthday + bank holidays
- Pension - you pay 4.5% and Zzoomm pays 4.5% into your pension
- Life assurance 4 x basic salary
- Health cash plan so you can claim money back for essential health
- 24/7 access to an online doctor
- Exclusive offers and discounts from over 1000 popular retailers

Zzoomm are looking for talented people to help roll out the Full Fibre network of the future. So come and work for rapidly expanding telecommunications company with nationwide ambitions.

If you are an experienced Customer Tech Support looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we’d love to hear from you.

Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time, and have a great time

Zzoomm have built a support network with the Armed Forces Community, to help those transition into civilian life. We have developed recruitment pathways which cater to those ex-forces personnel and reservists who meet the criteria advertised on our vacancies, to ensure progression within the selection process.

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Employee discount
- Health & wellbeing programme
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (required)
- 1st line technical support: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Stoke-on-Trent

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