Senior Technical Support Specialist
5 months ago
**Senior Technical Support Specialist (Renewable Energy Systems)**
**Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX**
**Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis)**
**Salary: £30k+ pa DOE and qualification level (plus performance bonus scheme)**
Are you an electrician or renewables installer looking to make an exciting career change? Or are you tech-obsessed with a passion for sustainability and making a positive impact on the environment? Do you enjoy the satisfaction of a first-time fix? Then join us in empowering energy freedom for all
We’re looking for a Senior Technical Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you
**About Us**:
**Key Accountabilities**:
- Identify and assess the needs of a customer/installer to achieve maximum satisfaction, suggesting solutions when a product malfunction occurs, aiming for a first-time fix.
- Direct requests and unresolved issues to the designated internal resource to ensure proper customer service is being delivered.
- Become a product expert using your skills to mentor and guide those around you.
**What We’re Looking For**:
- Bachelor's degree in engineering, renewable energy/related field would be advantageous.
- Experience working with renewable energy systems, products and technology would be desirable i.e. a renewables installer or electrician.
- Excellent spoken and written communication, mentoring and leadership skills.
- Outstanding customer service skills showcasing your positive and helpful attitude.
- Confident use of IT systems, software and diagnostics.
- Interest in problem solving and issue identification.
- Comfortable handing volume inbound calls.
**Why Work With Us?**
There couldn’t be a better time to join the thriving energy battery storage industry as it charges from strength to strength. In return for your hard work, this is what we bring to the table:
- Performance-based salary review and bonus opportunities.
- Refer-A-Friend scheme (£500 per successful referral)
- Work in friendly and supportive environment with a smart/casual dress code, and free company branded workwear provided.
- We love to home-grow our talent, so there’s plenty of opportunities to progress and grow and bags of continuous professional development.
- Discounts available on our products.*
- Terms apply
At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture.
Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.
**Job Types**: Full-time, Permanent
Pay: From £30,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle-under-Lyme, ST5 9HX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
**Education**:
- Bachelor's (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Technical Support Specialist
6 months ago
Stoke-on-Trent, United Kingdom GivEnergy Ltd Full time**Technical Support Specialist / Senior Technical Support Specialist (Battery Storage Systems)** **Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX.** **Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota...
-
Technical Support Specialist
2 months ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £30,000 - £45,000We're looking for a Technical Support Specialist to join our team at beBee Professionals in Stoke-on-Trent. As a key member of our field service team, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance services to clients.Install and maintain equipment...
-
Technical Support Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full timeAbout the RoleAs a Technical Support Specialist, you will play a crucial part in maintaining Sodexo's infrastructure. This role demands excellent problem-solving skills and the ability to work under pressure.You will be responsible for answering direct calls and emails, accurately logging all service requests, and assigning tasks to relevant teams.
-
Technical Support Specialist
6 months ago
Stoke-on-Trent, United Kingdom GivEnergy Ltd Full time**Technical Support Specialist (Renewable Energy Systems)** **Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX.** **Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis)** **Salary: £23k - £26k pa** **DOE and...
-
Technical Quality Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Technical Quality Specialist to join their team. This role offers an exciting opportunity for a professional with a background in quality engineering and health and safety practices to contribute to the future success of the company.Company Overview:The company is a rapidly growing manufacturer that has...
-
Technical Support Specialist
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Henderson Scott Full timeWe are looking for a Technical Support Specialist to join our dynamic MSP client's team in Stoke-on-Trent. As a key member of our team, you will be responsible for delivering top-notch IT solutions to our clients.The successful candidate will have strong technical skills, including experience with Office 365 and Exchange, comfortable using Active Directory,...
-
Senior Construction Technical Advisor
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeCompany OverviewRise Technical Recruitment Limited is a leading design and manufacturer within the construction sector, working with high-end clients across the UK. We are now looking to add a Technical Coordinator to our growing division.SalaryThe salary for this position is between £26,000 and £30,000 per annum, plus 34 days holiday and additional...
-
Technical Support Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our fast-paced team at bet365. This is an exciting opportunity for a motivated individual with excellent technical and customer service skills to provide top-notch support to our employees worldwide.The successful candidate will act as the primary point of contact for users,...
-
Pump Engineer
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionWe are seeking a skilled Pump Engineer - Technical Repair Specialist to join our team at Rise Technical Recruitment Limited.About the RoleThis is an exciting opportunity for a Pump Engineer with experience in pump engineering to work on technical repairs, maintenance, and servicing of pumps. As a key member of our team, you will be responsible...
-
Senior CMM Specialist
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Senior CMM SpecialistWe are seeking a highly skilled CMM Inspector/Programmer to join our team at Rise Technical Recruitment Limited. The successful candidate will be responsible for inspecting and programming CMM machines, ensuring accurate and efficient production processes.About the Role:Inspect and program CMM machines to ensure accuracy and...
-
Senior Construction Professional
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Full timeCompany OverviewRise Technical Recruitment is a leading specialist in the construction sector, providing expert recruitment services to top clients across the UK. With a strong focus on delivering exceptional results, our team is dedicated to finding the best talent for our clients.Job Description:We are seeking a highly skilled Senior Construction...
-
Senior Technical Officer
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeWhy Choose this Role?This Technical Coordinator position offers a rare opportunity for a skilled professional to join a leading construction company and make a real impact on their projects. With a strong focus on customer support and project coordination, this role is ideal for someone who enjoys working in a fast-paced environment and is passionate about...
-
Technical Coordinator
1 week ago
Stoke-on-Trent, United Kingdom Rise Technical Recruitment Full timeTechnical Coordinator - Construction / Building £26,000 to £30,000 + 34 days holiday + Benefits Stoke-on-Trent, Staffordshire (Commutable from: Crewe, Stafford, Uttoxeter, Market Drayton, Leek, Nantwich) Are you a construction professional, looking to join a leading business where you will receive specialist training and progression towards becoming a...
-
Building Services Specialist
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Full timeJob Title: Building Services SpecialistLocation: Stoke-on-Trent, Staffordshire (Commutable from: Crewe, Stafford, Uttoxeter, Market Drayton, Leek, Nantwich)Salary: £26,000 to £30,000 per yearAbout the CompanyRise Technical Recruitment is a leading design & manufacturer within the construction sector, providing specialist training and progression towards...
-
Senior Assistant Technical Officer
6 months ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeBand 3 Senior Assistant Technical Officer - Pharmacy Production. Technical Services Full Time -equating to 37.5 hours per week, part time will be considered - 18.75hrs The University Hospitals of North Midlands NHS Trust (UHNM) is a large teaching hospital, serving over 3 million people. It has two sites, The Royal Stoke Hospital based in Stoke-on-Trent...
-
IT Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Full timeJob Title: IT Support SpecialistJob Summary:Crimson is seeking a skilled IT Support Specialist to provide high-quality technical support to end-users. As an IT Support Specialist, you will be responsible for troubleshooting, resolving, and escalating technical issues in a timely and professional manner.Key Responsibilities:Provide technical support to...
-
Technical Precision Specialist
2 weeks ago
Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeCareer Opportunity: CMM Inspector/ProgrammerWe are seeking a skilled CMM Inspector/Programmer to join our team at Rise Technical Recruitment Limited. As a key member of our operations, you will be responsible for ensuring the precision and quality of our cutting-edge machinery.Salary: £40,000 - £50,000 per annum (dependent on experience)About the Role:The...
-
Senior Technical Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time £27,000 - £30,000Role Overview: We're seeking an IT Support Engineer to join our dynamic IT team at Cathcart Technology. The successful candidate will provide comprehensive technical support and maintenance across our business.Key Responsibilities:Identify software and hardware problems and complete repairs and upgrades.Monitor alerts and respond as first point of contact,...
-
Technical Machinist Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rise Technical Recruitment Limited Full timeAbout the RoleWe are seeking an experienced CNC Maintenance Engineer to join our team at Rise Technical Recruitment Limited.Key Responsibilities:Maintain and repair CNC machines to ensure optimal performance and efficiencyCarry out routine maintenance tasks, including cleaning and lubricating moving partsDiagnose and troubleshoot technical issues with CNC...
-
Technical Operations Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob DescriptionThis is a full-time position that requires a high level of technical expertise and ability to work independently. The Technical Operations Specialist will be responsible for providing technical support and guidance to the development teams, as well as implementing and maintaining automated systems and monitoring tools.The ideal candidate will...