Technical Support Specialist

7 months ago

StokeonTrent, United Kingdom GivEnergy Ltd Full time

**Technical Support Specialist / Senior Technical Support Specialist (Battery Storage Systems)**

**Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX.**

**Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis)**

**Salary Range: £23,000 - £30,000 pa** **DOE, role and qualification level (plus performance bonus scheme)**

Are you tech-obsessed with a passion for sustainability, renewable energy and making a positive impact on the environment? Do you enjoy the satisfaction of a first-time fix? Then join us in empowering energy freedom for all

We’re looking for motivated Technical Support Specialists and Senior Technical Support Specialists to join our incredible Technical Contact Centre Team They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you

**About Us**:
**Key Accountabilities**:

- Identify and assess the needs of a customer/installer to achieve maximum satisfaction, suggesting solutions when a product malfunction occurs, aiming for a first-time fix.
- Direct requests and unresolved issues to the designated internal resource to ensure efficient customer service is being delivered.
- Become a product expert using your skills to support and guide those around you.

**What We’re Looking For**:

- Bachelor's degree in engineering, renewable energy/related field would be advantageous.
- Experience working with renewable energy systems, products and technology would be desirable (i.e renewables installer or electrician)
- Excellent spoken and written communication skills.
- Excellent mentor and leadership skills (Senior)
- Outstanding customer service skills showcasing your positive and helpful attitude.
- Confident use of IT systems, software and diagnostics.
- Interest in problem solving and issue identification.
- Comfortable handing volume inbound calls.

**Why Work With Us?**

There couldn’t be a better time to join the thriving energy battery storage industry as it charges from strength to strength. In return for your hard work, this is what we bring to the table:

- Performance-based salary review and bonus opportunities.
- Refer-A-Friend scheme (£500 per successful referral)
- Make your birthday your own We offer a paid day off to do whatever makes you happy.
- Work in friendly and supportive environment with a smart/casual dress code, and free company branded workwear provided.
- We love to home-grow our talent, so there’s plenty of opportunities to progress and grow and bags of continuous professional development.
- Discounts available on our products.*
- Terms apply

At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture.

Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle-under-Lyme, Staffordshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?
- What are your salary expectations?

**Experience**:

- Call Centre/Help Desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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