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Belfast, United Kingdom Communications and Solutions Partners Group Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving complaints
- Enter customer data and update account information in the system
- Upsell products or services when appropriate
- Analyze customer needs and recommend solutions
- Escalate complex issues to the appropriate department for further assistance
- Follow company policies and procedures to ensure customer satisfaction

**Skills**:

- Excellent phone etiquette and strong communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Strong problem-solving skills and ability to think quickly on your feet
- Upselling experience is preferred but not required

**Job Types**: Full-time, Permanent

**Salary**: From £23,655.26 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person

Application deadline: 14/03/2024