Contact Centre Administrator

4 days ago


London, United Kingdom Swanstaff Recruitment Full time

To support the Centre Manager and Deputy Manager with the complete administration and co-ordination of supervised contacts within the Contact Centre.

**Duties and responsibilities**:

- To assist the manager and deputy in the general running of the centre and to undertake the deputy managers responsibilities in their absence
- To assist in the scheduling and sending of the daily workload for the Supervised Contact Workers, matching workers to contacts and ensuring all work is covered.
- To assist in the checking of reports submitted by Supervised Contact Workers, reporting any issues identified by these reports via the relevant channels.
- To complete general administration duties, including compiling relevant documentation and data monitoring.
- To liaise with the Centre Manager and Deputy to arrange meetings, contact bookings and inform service users of these, and take payments if required.
- To manage reception and provide first point of contact for all visitors of the centre.
- To maintain and develop relationships with social workers, solicitors and other professionals, and service users whilst ensuring contact demands are met.
- Ensuring timely flow of information between Swanstaff, clients and workers.
- To promote a professional service at all times.
- To provide feedback and reporting to the Centre Manager on a regular basis.
- To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.
**You will**:

- Promote a professional service at all times.
- To provide feedback and reporting to the Centre Manager on a regular basis.
- To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.
**Essential**:
A minimum NVQ Level 3 or equivalent qualification working with vulnerable children, young persons, and families.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

Schedule:

- Monday to Friday



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