Contact Centre Agent

2 weeks ago

London, United Kingdom Supper Full time

About SUPPER:
SUPPER is a dynamic and innovative company dedicated to providing exceptional dining experiences. As a Contact Centre Agent, you will play a crucial role in ensuring our customers and partners receive outstanding service across various communication channels.

Key Responsibilities:
**Customer and Partner Interaction**:

- Provide accurate and timely information regarding our services, menus, and other relevant details.
- Develop and maintain strong relationships clients and partners to enhance overall satisfaction.
- Identify opportunities for upselling and cross-selling to drive revenue growth.

**Administrative Support**:

- Assist in the management of general administrative tasks, including updating menus, restaurant opening hours, and other relevant information.
- Ensure accuracy and consistency in information presented to customers and partners.

**Collaboration with Other Departments**:

- Work collaboratively with other departments, such as sales and operations, to drive overall business success.
- Proactively address and mitigate potential issues to enhance customer and partner experience.

Qualifications and Skills:

- Previous experience in a customer service or contact centre role is advantageous.
- Strong communication skills across various channels.
- Excellent organizational skills with an attention to detail.
- Ability to work collaboratively in a team-oriented environment.
- Proficiency in using communication tools and software.

Working at SUPPER:
Joining SUPPER means being part of a dynamic and fast-paced environment where innovation is encouraged, and excellence is rewarded. As a Contact Centre Agent, you will have the opportunity to contribute to the growth of our business.

To apply, please submit your CV outlining your relevant experience and why you are interested in joining SUPPER.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

**Salary**: £25,000.00 per year

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Contact Centre Agent

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