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Contact Centre Agent

3 months ago

London, Greater London, United Kingdom Angle House Orthodontics Full time

Contact Centre Agent / Switchboard - Angle House Enfield (EN2 8PD)**Are your ears ringing? Can you provide a prompt and efficient, first-class response? Engaging with the caller by using a smile is essential.

Angle House Orthodontics is looking for outgoing, hard-working and passionate individuals to join our great Contact Centre team

This role is full-time, 40 hours a week, Monday to Friday only

Why work with us?

  • Private medical cover (after 1 year of service)
  • Great working environment
  • Friendly and supportive team
  • Training and development opportunities (paid membership with Isopharm and Angle House Education)
  • Enhanced pension scheme (after 2 years of service)
  • Social events (online at present)
  • Worklife balance
  • Competitive salary

Key Responsibilities:

  • Provides courteous service to patients by following our policies and procedures as well as completing the Call Agent's task list to the highest standard
  • Responds to patients requests for information about our practices and treatments we offer
  • Arranges patients' bookings, rebookings and cancellations
  • Transfers incoming calls promptly to the appropriate extension

Requirements:

  • Excellent team player with strong communication skills, you will have a passion for delivering a great patient experience
  • Fantastic patient care skills are essential
  • Great IT skills and ability to learn new computer systems fast
  • Ability to perform under pressure and multitask
  • Professional approach when dealing with sensitive and confidential information
  • Previous experience of using a patient booking system is advantageous

About us:

Established in 1988, Angle House has several multi-disciplinary specialist dental practices across London. In each practice, a team of expert orthodontic professionals work together to provide excellent orthodontic care for our patients.

We are passionate about what we do and want our patients to experience a courteous, caring, friendly and safe environment where patients' smiles and dental health are our priority.

If you are a passionate people person and a multi-tasker who is solution-focused, then we want to hear from you

Job Types:
Full-time, Permanent

Salary:
£24,856.00 per year

Benefits:

  • Company events
  • Employee discount
  • Private medical insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Quarterly bonus

Work Location:
In person