Current jobs related to Contact Centre Manager - London - Eutopia Solutions
-
Contact Centre Consultant
4 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional contact centre solutions to our clients, leveraging your expertise in Microsoft Dynamics Contact Centre and Power Platform.Key ResponsibilitiesSupport project...
-
Contact Centre Consultant
3 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional contact centre solutions to our clients, leveraging your expertise in Microsoft Dynamics Contact Centre and Power Platform.Key ResponsibilitiesSupport project...
-
Contact Centre Consultant
4 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional contact centre solutions to our clients, leveraging your expertise in Microsoft Dynamics Contact Centre and Power Platform.Key ResponsibilitiesSupport project...
-
Contact Centre Consultant
3 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional contact centre solutions to our clients, leveraging your expertise in Microsoft Dynamics Contact Centre and Power Platform.Key ResponsibilitiesSupport project...
-
Contact Centre Consultant
1 week ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and driving the success of our Contact Centre CoE.Key ResponsibilitiesSupport the project management team to successfully deliver projects...
-
Contact Centre Consultant
1 week ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and driving the success of our Contact Centre CoE.Key ResponsibilitiesSupport the project management team to successfully deliver projects...
-
Contact Centre Consultant
4 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeContact Centre Consultant Job DescriptionAt Node4 Ltd, we're seeking a highly skilled Contact Centre Consultant to join our CXM Practice team. As a key member of our team, you'll be responsible for driving the success of our Contact Centre CoE and providing exceptional service to our clients.Key Responsibilities:Support the project management team to deliver...
-
Contact Centre Consultant
4 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeContact Centre Consultant Job DescriptionAt Node4 Ltd, we're seeking a highly skilled Contact Centre Consultant to join our CXM Practice team. As a key member of our team, you'll be responsible for driving the success of our Contact Centre CoE and providing exceptional service to our clients.Key Responsibilities:Support the project management team to deliver...
-
Contact Centre Consultant
5 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeContact Centre Consultant Job DescriptionAt Node4 Ltd, we're seeking a highly skilled Contact Centre Consultant to join our CXM Practice team. As a key member of our team, you'll be responsible for driving the success of our Contact Centre CoE and providing exceptional service to our clients.Key Responsibilities:Support the project management team to deliver...
-
Contact Centre Consultant
4 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeContact Centre Consultant Job DescriptionAt Node4 Ltd, we're seeking a highly skilled Contact Centre Consultant to join our CXM Practice team. As a key member of our team, you'll be responsible for driving the success of our Contact Centre CoE and providing exceptional service to our clients.Key Responsibilities:Support the project management team to deliver...
-
Contact Centre Consultant
1 week ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and internal business functions.Key ResponsibilitiesSupport the project management team to successfully deliver projects from start to...
-
Contact Centre Consultant
1 week ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and internal business functions.Key ResponsibilitiesSupport the project management team to successfully deliver projects from start to...
-
Contact Centre Architect
18 hours ago
London,, UK, United Kingdom Brillio Europe Full timeHere at Brillio, we are looking for a Contact Centre Architect to join us on a 2 month contract inside IR35As a Contact Centre Architect you will have experienced and responsible for the following:Experienced with Contact Centre solutions as a next generation transformation from existing solutionsCurrent State Assessment of the existing solution in place for...
-
Contact Centre Architect
23 hours ago
London, United Kingdom Brillio Europe (Formerly CloudStratex) Full timeHere at Brillio, we are looking for a Contact Centre Architect to join us on a 2 month contract inside IR35As a Contact Centre Architect you will have experienced and responsible for the following:Experienced with Contact Centre solutions as a next generation transformation from existing solutionsCurrent State Assessment of the existing solution in place for...
-
Contact Centre Architect
22 hours ago
London, United Kingdom Brillio Europe Full timeHere at Brillio, we are looking for a Contact Centre Architect to join us on a 2 month contract inside IR35As a Contact Centre Architect you will have experienced and responsible for the following:Experienced with Contact Centre solutions as a next generation transformation from existing solutionsCurrent State Assessment of the existing solution in place for...
-
Head of Contact Centre
3 months ago
London, United Kingdom Page Personnel Full timeJoin a large UK retailer brand - Enjoy hybrid working **About Our Client**: Our client is a prominent retail company with a strong presence in the United Kingdom. They are known for their high-quality products, excellent customer service, and commitment to providing an exceptional shopping experience. As the Head of Contact Centre, you will be joining a...
-
Contact Centre Consultant
7 days ago
London, Greater London, United Kingdom Node4 Ltd Full time{"title": "Contact Centre Consultant", "description": "At Node4 Ltd, we're passionate about delivering exceptional service and providing a welcoming environment for our employees to grow and develop their careers. As a Contact Centre Consultant, you'll play a pivotal role in driving the success of our CXM practice CoE, bringing your wealth of contact centre...
-
Contact Centre Consultant
7 days ago
London, Greater London, United Kingdom Node4 Ltd Full time{"title": "Contact Centre Consultant", "description": "At Node4 Ltd, we're passionate about delivering exceptional service and providing a welcoming environment for our employees to grow and develop their careers. As a Contact Centre Consultant, you'll play a pivotal role in driving the success of our CXM practice CoE, bringing your wealth of contact centre...
-
Contact Centre Technologist
3 months ago
London, United Kingdom Financial Conduct Authority Full timeContact Centre Technologist Planning & Analysis Team, Supervision Hub, Authorisations Location Edinburgh / Leeds / London Salary National ranging £42,500-£63,000 and London from £45,500-£67,400 About Authorisations There are few jobs where you can make a real difference to the 2 million people who work in the UK Financial Services industry, the 40...
-
Contact Centre Consultant
1 week ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and internal business functions.Key ResponsibilitiesSupport the project management team to successfully deliver projects from start to...
Contact Centre Manager
3 months ago
£50-70k
London (hybrid working)
Join a leader in the digital learning industry I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Enrolment Manager with experience of driving high performance in a direct to consumer / D2C / B2C digital sales / telesales environment. Ideally in higher education but this is not essential. With a commitment to excellence and a passion for driving results (lead conversion, student enrolment), I am seeking a Contact Centre Enrolment Manager to lead the dedicated enrolment sales team (3 direct reports, indirect reports c50) to new heights.
As the Contact Centre Enrolment Manager, you will be responsible for delivering results and improved performance through effective & efficient contact centre operations, leveraging of technology, automation and AI and being data-driven to inform decisions.
You will be managing and leading a team of enrolment sales professionals, providing guidance, motivation, and support to ensure targets are met and exceeded. This role requires a good understanding of selling digital services to consumers (ideally in the Higher Education space), organising & optimising Salesforce and converting leads into student/learner enrolments.
It would be great for the Contact Centre Enrolment Manager to have:
* Proven track record of success in direct to consumer / D2C / B2C digital sales / telesales within a call centre / customer care / contact centre operations environment
* Experience of utilising AI and automation tools such as chatbots, RPA, IVR, virtual agents, whatsapp, workforce management.......
* Strong leadership and management skills with the ability to build, develop, lead, inspire and motivate a team
* Familiarity with telephony / customer service / contact centre / customer experience software and platforms
* Experience in digital learning, education and/or higher education would be ideal but not essential
Why join as the Contact Centre Enrolment Manager:
Opportunity to lead a driven, eager to learn sales team in a fast-growing industry
Collaborative and innovative tech, AI & Data-driven work environment
Professional development opportunities to grow your career
Make a real impact on the success and growth of the company
Help learners fulfil their potential by upskilling
