Contact Centre Consultant

4 hours ago

London, Greater London, United Kingdom Node4 Ltd Full time
About the Role

We are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional contact centre solutions to our clients, leveraging your expertise in Microsoft Dynamics Contact Centre and Power Platform.

Key Responsibilities
  • Support project management teams to deliver projects from start to finish, ensuring timely and high-quality results.
  • Analyse data and develop findings and recommendations based on research results, driving business growth and improvement.
  • Create tailored solution designs using Microsoft Dynamics Contact Centre, Power Platform, and Dynamics 365, catering to clients' specific needs.
  • Demonstrate a deep understanding of contact centre operations and technology applications, driving innovation and best practices.
  • Deliver training to end-users and trainers on D365 Contact Centre functionality and best practices, ensuring seamless adoption.
  • Receive, approve, and review testing findings, ensuring timely resolution of bugs and issues.
  • Plan and execute the deployment of Dynamics 365 Contact Centre solutions, monitoring and managing the rollout for a smooth transition.
  • Maintain open and clear communication with project stakeholders, including clients and team members, ensuring alignment and success.
Requirements
  • 5+ years of contact centre experience at an end-user or partner level within consultancy.
  • Practical exposure to a wide variety of contact centre technologies and vendors' products.
  • Project management skills to manage multiple tasks, meet deadlines, and manage client expectations.
  • Coaching/mentoring and developing other team members.
  • Creation of practice content, technical demonstrations, and presentations.
About Node4 Ltd

Node4 Ltd is a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. We offer a range of benefits, including hybrid working, private medical insurance, employee assistance programs, and more.

  • Contact Centre Consultant

    3 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    {"title": "Contact Centre Consultant", "description": "At Node4 Ltd, we're passionate about delivering exceptional service and providing a welcoming environment for our employees to grow and develop their careers. As a Contact Centre Consultant, you'll play a pivotal role in driving the success of our CXM practice CoE, bringing your wealth of contact centre...

  • Contact Centre Consultant

    3 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    {"title": "Contact Centre Consultant", "description": "At Node4 Ltd, we're passionate about delivering exceptional service and providing a welcoming environment for our employees to grow and develop their careers. As a Contact Centre Consultant, you'll play a pivotal role in driving the success of our CXM practice CoE, bringing your wealth of contact centre...

  • Contact Centre Consultant

    10 hours ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    Contact Centre Consultant Job DescriptionAt Node4 Ltd, we're seeking a highly skilled Contact Centre Consultant to join our CXM Practice team. As a key member of our team, you'll be responsible for driving the success of our Contact Centre CoE and providing exceptional service to our clients.Key Responsibilities:Support the project management team to deliver...

  • Contact Centre Consultant

    8 hours ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    Contact Centre Consultant Job DescriptionAt Node4 Ltd, we're seeking a highly skilled Contact Centre Consultant to join our CXM Practice team. As a key member of our team, you'll be responsible for driving the success of our Contact Centre CoE and providing exceptional service to our clients.Key Responsibilities:Support the project management team to deliver...

  • Contact Centre Consultant

    3 hours ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional contact centre solutions to our clients, leveraging your expertise in Microsoft Dynamics Contact Centre and Power Platform.Key ResponsibilitiesSupport project...

  • Contact Centre Consultant

    6 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and driving the success of our Contact Centre CoE.Key ResponsibilitiesSupport the project management team to successfully deliver projects...

  • Contact Centre Consultant

    6 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and driving the success of our Contact Centre CoE.Key ResponsibilitiesSupport the project management team to successfully deliver projects...

  • Contact Centre Consultant

    6 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and internal business functions.Key ResponsibilitiesSupport the project management team to successfully deliver projects from start to...

  • Contact Centre Consultant

    6 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and internal business functions.Key ResponsibilitiesSupport the project management team to successfully deliver projects from start to...

  • Contact Centre Consultant

    5 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and internal business functions.Key ResponsibilitiesSupport the project management team to successfully deliver projects from start to...

  • Contact Centre Consultant

    5 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional service to our clients and internal business functions.Key ResponsibilitiesSupport the project management team to successfully deliver projects from start to...

  • Senior Contact Centre Consultant

    7 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Consultant to join our team at Node4 Ltd. As a key member of our CXM Practice, you will play a pivotal role in driving the success of our clients and internal business functions.Key ResponsibilitiesSupport project management teams to deliver projects from start to finish, ensuring...

  • Senior Contact Centre Consultant

    7 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Consultant to join our team at Node4 Ltd. As a key member of our CXM Practice, you will play a pivotal role in driving the success of our clients and internal business functions.Key ResponsibilitiesSupport project management teams to deliver projects from start to finish, ensuring...

  • Contact Centre Transformation Consultant

    6 days ago

    London, Greater London, United Kingdom Capgemini Full time

    About the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled professional to join our team as a Contact Centre Transformation Consultant. In this role, you will work directly with our clients across various industries, supporting them in realising their CX Vision and Strategy.Key ResponsibilitiesLead client-side projects, owning...

  • Contact Centre Transformation Consultant

    6 days ago

    London, Greater London, United Kingdom Capgemini Full time

    About the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled professional to join our team as a Contact Centre Transformation Consultant. In this role, you will work directly with our clients across various industries, supporting them in realising their CX Vision and Strategy.Key ResponsibilitiesLead client-side projects, owning...

  • XM Contact Centre Consultant

    1 week ago

    London, Greater London, United Kingdom node4 ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading and managing...

  • XM Contact Centre Consultant

    1 week ago

    London, Greater London, United Kingdom node4 ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading and managing...

  • XM Contact Centre Consultant

    7 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading...

  • XM Contact Centre Consultant

    7 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading...

  • Senior Contact Centre Consultant

    7 days ago

    London, Greater London, United Kingdom Node4 Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering high-quality services to our clients and internal business functions.Key ResponsibilitiesSupport the project management team to successfully deliver projects...