Contact Centre Transformation Consultant
1 month ago
Capgemini's Intelligent Customer Operations practice is seeking a skilled professional to join our team as a Contact Centre Transformation Consultant. In this role, you will work directly with our clients across various industries, supporting them in realising their CX Vision and Strategy.
Key Responsibilities- Lead client-side projects, owning the delivery of pre-agreed milestones and measures of success.
- Assess current ecosystems (processes, systems, technology) to identify gaps against CX vision and make clear recommendations to address these.
- Utilise industry knowledge and contact centre expertise to create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks.
- Support clients in creating and implementing industry-leading Digital-First Omni-Channel CX strategies to meet customer and client needs.
- Recognise how clients can further optimise and maximise functionality of their current contact centre solutions and make recommendations on CCaaS to deliver their requirements.
- A passion and desire to improve CX and support our clients on their journey.
- Experience improving customer journeys to improve CX outcomes.
- Exceptional contact centre knowledge and expertise, with proven delivery of solutioning in contact centres.
- Knowledge of simple automation principles, including call deflection, webchat, conversational AI, and chatbots.
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world. We are a responsible and diverse group of 340,000 team members in more than 50 countries. With our strong over 55-year heritage, we are trusted by our clients to unlock the value of technology to address the entire breadth of their business needs.
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Contact Centre Transformation Consultant
2 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini is seeking a skilled Transformation Consultant to join our Intelligent Customer Operations practice. As a key member of our team, you will work closely with clients to design and implement customer experience transformation strategies that drive business growth and improve customer satisfaction.Key ResponsibilitiesLead client-side...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled Transformation Consultant to join our team. As a key member of our practice, you will work closely with clients to deliver end-to-end customer experience transformation solutions.Key ResponsibilitiesLead client-side projects, owning the delivery of pre-agreed milestones...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled Transformation Consultant to join our team. As a key member of our practice, you will work closely with clients to deliver end-to-end customer experience transformation solutions.Key ResponsibilitiesLead client-side projects, owning the delivery of pre-agreed milestones...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
2 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated solutions that cover Customer Interaction Operations, Marketing...
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
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Contact Centre Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
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Contact Centre Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
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Contact Centre Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
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Contact Centre Transformation Consultant
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
