Contact Centre Transformation Consultant
3 weeks ago
Capgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and Sales Operations, covering the customer lifecycle from attraction to retention.
We strive to create meaningful and frictionless relationships between clients, their front-line staff, and customers. Our Digital-First approach enhances customer experience and satisfaction.
As a Transformation Consultant, you will work directly with clients across various industries, supporting them in realising their CX Vision and Strategy. Your role will involve leading client-side projects, assessing current ecosystems, and creating efficiencies through process optimisation and technology integration.
Your Role- Lead client-side projects, owning the delivery of pre-agreed milestones and measures of success.
- Assess current ecosystems to identify gaps against CX vision and make clear recommendations to address these.
- Utilise industry knowledge and contact centre expertise to create efficiencies and enhance user and customer experience by optimising processes and leveraging technology.
- Support clients in creating and implementing industry-leading Digital-First Omni-Channel CX strategies to meet customer and client needs.
- Recognise opportunities to optimise and maximise functionality of current contact centre solutions and make recommendations on CCaaS to deliver client requirements.
- Work with the DCO GTM team to develop and deliver solutions by responding to client RFI/RFP.
Capgemini is a global business and technology transformation partner, helping organisations accelerate their dual transition to a digital and sustainable world. We are a responsible and diverse group of 340,000 team members in over 50 countries. With our strong 55-year heritage, we are trusted by our clients to unlock the value of technology to address their entire breadth of business needs.
We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by our market-leading capabilities in AI, cloud, and data, combined with our deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled professional to join our team as a Contact Centre Transformation Consultant. In this role, you will work directly with our clients across various industries, supporting them in realising their CX Vision and Strategy.Key ResponsibilitiesLead client-side projects, owning...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled professional to join our team as a Contact Centre Transformation Consultant. In this role, you will work directly with our clients across various industries, supporting them in realising their CX Vision and Strategy.Key ResponsibilitiesLead client-side projects, owning...
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Contact Centre Transformation Consultant
2 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini is seeking a skilled Transformation Consultant to join our Intelligent Customer Operations practice. As a key member of our team, you will work closely with clients to design and implement customer experience transformation strategies that drive business growth and improve customer satisfaction.Key ResponsibilitiesLead client-side...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled Transformation Consultant to join our team. As a key member of our practice, you will work closely with clients to deliver end-to-end customer experience transformation solutions.Key ResponsibilitiesLead client-side projects, owning the delivery of pre-agreed milestones...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled Transformation Consultant to join our team. As a key member of our practice, you will work closely with clients to deliver end-to-end customer experience transformation solutions.Key ResponsibilitiesLead client-side projects, owning the delivery of pre-agreed milestones...
-
Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
-
Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
2 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
2 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Specialist
4 days ago
London, Greater London, United Kingdom Brillio Europe Full timeAt Brillio Europe, we are seeking a highly experienced Contact Centre Architect to lead our 2-month contract project.The successful candidate will be responsible for the following:Transforming contact centre solutions for next-generation growthConducting current state assessments of existing contact centre solutions across multiple geographies, business...
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Contact Centre Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated solutions that cover Customer Interaction Operations, Marketing...
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Contact Centre Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated solutions that cover Customer Interaction Operations, Marketing...
-
Contact Centre Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
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Contact Centre Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
-
Contact Centre Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
-
Contact Centre Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience, inspired by the lessons of the pandemic. We offer three integrated services: Customer Interaction Operations, Marketing Operations, and...
