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Contact Centre Transformation Consultant
2 months ago
Capgemini's Intelligent Customer Operations practice is seeking a skilled Transformation Consultant to join our team. As a key member of our practice, you will work closely with clients to deliver end-to-end customer experience transformation solutions.
Key Responsibilities- Lead client-side projects, owning the delivery of pre-agreed milestones and measures of success.
- Assess current ecosystems to identify gaps against customer experience vision and make clear recommendations to address these.
- Utilise industry knowledge and contact centre expertise to create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks.
- Support clients in creating and implementing industry-leading digital-first omni-channel CX strategies to meet customer and client needs.
- Recognise how clients can further optimise and maximise functionality of their current contact centre solutions and make recommendations on CCaaS to deliver their requirements.
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world. We are a responsible and diverse group of 340,000 team members in more than 50 countries.
What We OfferAt Capgemini, we offer a collaborative and inclusive work environment, where you can bring your whole self to work. We strive for equity, diversity, and inclusion, and we have built an inclusive and welcoming environment for everyone.
