Contact Centre Transformation Expert
3 weeks ago
As a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, supporting them in realising their CX goals.
Key Responsibilities- Lead client-side projects, owning the delivery of pre-agreed milestones and measures of success.
- Assess current ecosystems (processes, systems, technology) to identify gaps against CX vision and make clear recommendations to address these.
- Utilise your industry knowledge and contact centre expertise to create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks.
- Support clients in creating and implementing industry-leading Digital-First Omni-Channel CX strategies to meet customer and client needs.
- Recognise how clients can further optimise and maximise functionality of their current contact centre solutions and make recommendations on CCaaS to deliver their requirements.
At Capgemini, we are committed to helping our clients grow their businesses while building a more sustainable and inclusive future. We seek out opportunities that will transform the world's leading businesses, and you will use your expertise to help our clients leverage technology to grow their business and give innovation that human touch the world needs.
About CapgeminiCapgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
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Contact Centre Transformation Expert
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work directly with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key ResponsibilitiesLead client-side projects, owning the...
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Contact Centre Transformation Expert
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work directly with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key ResponsibilitiesLead client-side projects, owning the...
-
Contact Centre Transformation Expert
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key ResponsibilitiesLead client-side projects, delivering...
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Contact Centre Transformation Expert
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant in our Intelligent Customer Operations practice, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key...
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Contact Centre Transformation Expert
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant in our Intelligent Customer Operations practice, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key...
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Contact Centre Transformation Expert
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key ResponsibilitiesLead client-side projects, delivering...
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Contact Centre Transformation Consultant
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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