Contact Centre Transformation Specialist
4 weeks ago
Shape IT Recruitment is seeking a highly skilled CXM Contact Centre Consultant to join our client's CXM Practice. As a key player in delivering high-quality solutions, you will bring your expertise in contact centre operations and help drive our clients' success.
Key Responsibilities:- Lead projects from start to finish, ensuring on-time delivery and client satisfaction.
- Design tailored solutions using Microsoft Dynamics 365 and Power Platform.
- Oversee solution testing, deployment, and user training to ensure smooth implementation.
- Provide expert guidance on contact centre technologies, including IVR, workforce management, and non-voice channels.
- Stay updated on industry best practices and Microsoft guidelines to ensure compliance.
- Proven experience (5+ years) in delivering complex contact centre solutions.
- Hands-on expertise in a range of contact centre technologies (Inbound Voice, Automated Dialling, Workforce Management).
- Strong leadership, communication, and project management skills.
- Ability to work independently and as part of a team across multiple business units.
- Passion for innovation, technology, and helping clients maximise their digital investment.
If you're a motivated and experienced professional looking to make a difference in the world of contact centres, we want to hear from you. Apply today and help our client create solutions that deliver real value to their clients.
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Contact Centre Transformation Specialist
5 days ago
London, Greater London, United Kingdom Brillio Europe Full timeAt Brillio Europe, we are seeking a highly experienced Contact Centre Architect to lead our 2-month contract project.The successful candidate will be responsible for the following:Transforming contact centre solutions for next-generation growthConducting current state assessments of existing contact centre solutions across multiple geographies, business...
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Contact Centre Transformation Specialist
1 month ago
London, Greater London, United Kingdom Shape IT Recruitment Full timeTransform Contact Centres through Technology and InnovationShape IT Recruitment is seeking a highly skilled CXM Contact Centre Consultant to join our client's CXM Practice. As a key player in delivering high-quality solutions, you will bring your expertise in contact centre operations and help drive our clients' success.Key Responsibilities:Lead projects...
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Contact Centre Transformation Specialist
1 month ago
London, Greater London, United Kingdom Shape IT Recruitment Full timeTransform Contact Centres through Technology and InnovationShape IT Recruitment is seeking a highly skilled CXM Contact Centre Consultant to join our client's CXM Practice. As a key player in delivering high-quality solutions, you will bring your expertise in contact centre operations and help drive our clients' success.Key Responsibilities:Lead projects...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled professional to join our team as a Contact Centre Transformation Consultant. In this role, you will work directly with our clients across various industries, supporting them in realising their CX Vision and Strategy.Key ResponsibilitiesLead client-side projects, owning...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled professional to join our team as a Contact Centre Transformation Consultant. In this role, you will work directly with our clients across various industries, supporting them in realising their CX Vision and Strategy.Key ResponsibilitiesLead client-side projects, owning...
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Contact Centre Transformation Consultant
2 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini is seeking a skilled Transformation Consultant to join our Intelligent Customer Operations practice. As a key member of our team, you will work closely with clients to design and implement customer experience transformation strategies that drive business growth and improve customer satisfaction.Key ResponsibilitiesLead client-side...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled Transformation Consultant to join our team. As a key member of our practice, you will work closely with clients to deliver end-to-end customer experience transformation solutions.Key ResponsibilitiesLead client-side projects, owning the delivery of pre-agreed milestones...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a skilled Transformation Consultant to join our team. As a key member of our practice, you will work closely with clients to deliver end-to-end customer experience transformation solutions.Key ResponsibilitiesLead client-side projects, owning the delivery of pre-agreed milestones...
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Contact Centre Transformation Expert
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant in our Intelligent Customer Operations practice, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key...
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Contact Centre Transformation Expert
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant in our Intelligent Customer Operations practice, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key...
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Contact Centre Transformation Expert
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key ResponsibilitiesLead client-side projects, delivering...
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Contact Centre Transformation Expert
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, supporting them in realising their CX goals.Key ResponsibilitiesLead client-side projects, owning the delivery of pre-agreed...
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Contact Centre Transformation Expert
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, supporting them in realising their CX goals.Key ResponsibilitiesLead client-side projects, owning the delivery of pre-agreed...
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Contact Centre Transformation Expert
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key ResponsibilitiesLead client-side projects, delivering...
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Contact Centre Transformation Consultant
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
1 month ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionising the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Transformation Consultant
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...
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Contact Centre Architect
4 weeks ago
London, Greater London, United Kingdom Brillio Europe Full timeContact Centre Architect Job DescriptionWe are seeking a highly experienced Contact Centre Architect to join our team at Brillio Europe. As a Contact Centre Architect, you will play a key role in designing and implementing next-generation contact centre solutions that drive business growth and customer satisfaction.Key Responsibilities:Conduct current state...
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Contact Centre Architect
4 weeks ago
London, Greater London, United Kingdom Brillio Europe Full timeContact Centre Architect Job DescriptionWe are seeking a highly experienced Contact Centre Architect to join our team at Brillio Europe. As a Contact Centre Architect, you will play a key role in designing and implementing next-generation contact centre solutions that drive business growth and customer satisfaction.Key Responsibilities:Conduct current state...
