Contact Centre Solutions Expert

1 month ago

London, Greater London, United Kingdom Shape IT Recruitment Full time
Transform Contact Centres through Technology and Innovation

Shape IT Recruitment is seeking a highly skilled CXM Contact Centre Consultant - D365 to join our client's CXM Practice. As a key player in delivering high-quality solutions, you will manage projects and foster strong client relationships.

Key Responsibilities:
  • Lead projects from start to finish, ensuring on-time delivery and client satisfaction.
  • Design tailored solutions using Microsoft Dynamics 365 and Power Platform.
  • Oversee solution testing, deployment, and user training to ensure smooth implementation.
  • Provide expert guidance on contact centre technologies, including IVR, workforce management, and non-voice channels.
  • Stay updated on industry best practices and Microsoft guidelines to ensure compliance.
Requirements:
  • Proven experience (5+ years) in delivering complex contact centre solutions.
  • Hands-on expertise in a range of contact centre technologies (Inbound Voice, Automated Dialling, Workforce Management).
  • Strong leadership, communication, and project management skills.
  • Ability to work independently and as part of a team across multiple business units.
  • Passion for innovation, technology, and helping clients maximise their digital investment.

If you're ready to take the lead and make a difference in the world of contact centres, we want to hear from you. Apply today and help our client create solutions that deliver real value to their clients.

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