Current jobs related to Contact Centre Consultant - London, Greater London - Node4 Ltd

  • Contact Centre Architect

    1 month ago

    London, Greater London, United Kingdom Brillio Europe Full time

    Contact Centre Architect Job DescriptionWe are seeking a highly experienced Contact Centre Architect to join our team at Brillio Europe. As a Contact Centre Architect, you will play a key role in designing and implementing next-generation contact centre solutions that drive business growth and customer satisfaction.Key Responsibilities:Conduct current state...

  • Contact Centre Architect

    1 month ago

    London, Greater London, United Kingdom Brillio Europe Full time

    Contact Centre Architect Job DescriptionWe are seeking a highly experienced Contact Centre Architect to join our team at Brillio Europe. As a Contact Centre Architect, you will play a key role in designing and implementing next-generation contact centre solutions that drive business growth and customer satisfaction.Key Responsibilities:Conduct current state...

  • Contact Centre Transformation Consultant

    4 weeks ago

    London, Greater London, United Kingdom Capgemini Full time

    About the RoleCapgemini is seeking a skilled Transformation Consultant to join our Intelligent Customer Operations practice. As a key member of our team, you will work closely with clients to design and implement customer experience transformation strategies that drive business growth and improve customer satisfaction.Key ResponsibilitiesLead client-side...

  • Contact Centre Transformation Consultant

    4 weeks ago

    London, Greater London, United Kingdom Capgemini Full time

    About the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...

  • Contact Centre Transformation Consultant

    4 weeks ago

    London, Greater London, United Kingdom Capgemini Full time

    About the JobCapgemini's Intelligent Customer Operations practice is revolutionizing the way businesses interact with their customers. Our vision combines human and digital elements to create a seamless customer experience. We're seeking a skilled Transformation Consultant to join our team and help our clients achieve their CX goals.Your RoleAs a...

  • Contact Centre Architect

    3 weeks ago

    London, Greater London, United Kingdom Brillio Europe (Formerly CloudStratex) Full time

    Job DescriptionWe are seeking a highly experienced Contact Centre Architect to join our team at Brillio Europe (Formerly CloudStratex) on a 2-month contract. As a key member of our team, you will be responsible for the transformation of our contact centre solutions.The ideal candidate will have extensive experience in contact centre solutions, with a proven...

  • Contact Centre Transformation Specialist

    3 weeks ago

    London, Greater London, United Kingdom Brillio Europe Full time

    At Brillio Europe, we are seeking a highly experienced Contact Centre Architect to lead our 2-month contract project.The successful candidate will be responsible for the following:Transforming contact centre solutions for next-generation growthConducting current state assessments of existing contact centre solutions across multiple geographies, business...

  • Contact Centre Architect

    2 weeks ago

    London, Greater London, United Kingdom Brillio Europe (Formerly CloudStratex) Full time

    At Brillio Europe (Formerly CloudStratex), we are seeking an experienced Contact Centre Architect to join our team on a 2-month contract.The ideal candidate will have in-depth knowledge of Contact Centre transformation and be proficient in leading geographically diverse teams. Key skills include AWS Connect, Genesys, Five9, and Avaya.Responsibilities will...

  • Contact Centre Supervisor

    1 month ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Contact SupervisorWe are seeking a highly skilled and experienced Contact Supervisor to join our team at CRA GROUP LIMITED. As a Contact Supervisor, you will play a vital role in providing a high-quality, child-focused, and safe contact service for children and their families/carers.Key Responsibilities:Provide supervised contact between children...

  • Contact Centre Supervisor

    1 month ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Contact SupervisorWe are seeking a highly skilled and experienced Contact Supervisor to join our team at CRA GROUP LIMITED. As a Contact Supervisor, you will play a vital role in providing a high-quality, child-focused, and safe contact service for children and their families/carers.Key Responsibilities:Provide supervised contact between children...

  • Contact Centre Supervisor

    3 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Contact Centre Supervisor Job SummaryOur Contact Centre is seeking a highly skilled and experienced Contact Centre Supervisor to join our team. As a Contact Centre Supervisor, you will be responsible for providing a high-quality, child-focused, and safe contact service for children and their families/carers.Key Responsibilities:Provide a high-quality,...

  • Contact Centre Transformation Consultant

    3 weeks ago

    London, Greater London, United Kingdom Capgemini Full time

    About the RoleCapgemini's Intelligent Customer Operations practice is driven by the lessons of the pandemic. Our vision combines human and digital elements to enable the 'always on' lifestyle and embodies the spirit of the digital-native customer. We have crafted three offers that integrate humans and machines to deliver end-to-end services covering Customer...

  • Contact Centre Supervisor

    3 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Contact Centre Supervisor Job Summary:We are seeking a highly skilled Contact Centre Supervisor to join our team at CRA GROUP LIMITED. As a Contact Centre Supervisor, you will be responsible for providing a high-quality, child-focused, and safe contact service for children and their families/carers.Key Responsibilities:To provide a high-quality,...

  • Contact Centre Transformation Expert

    1 month ago

    London, Greater London, United Kingdom Capgemini Full time

    About the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work closely with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key ResponsibilitiesLead client-side projects, delivering...

  • Senior Contact Centre Solutions Specialist

    4 weeks ago

    London, Greater London, United Kingdom Computappoint Full time £58,000

    About the RoleWe are seeking a highly skilled Solutions Engineer to join our team at Computappoint Limited. As a Solutions Engineer, you will be responsible for designing, implementing, and optimizing contact centre environments.Key ResponsibilitiesDesign and implement contact centre solutions that meet customer requirementsCollaborate with cross-functional...

  • Contact Centre Practitioner

    3 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Contact Centre PractitionerJob Summary:As a Contact Centre Practitioner with CRA GROUP LIMITED, you will provide a high-quality, child-focused, and safe contact service for children and their families/carers. Your role will involve setting up and providing supervised contact between children and families/carers, maintaining records of...

  • Contact Centre Executive

    4 weeks ago

    London, Greater London, United Kingdom Pendragon Group Full time

    Contact Centre Executive RoleWe are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Contact Centre Executive. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experience to our existing customers.Key Responsibilities:Build rapport and provide excellent...

  • Contact Centre Executive

    4 weeks ago

    London, Greater London, United Kingdom Pendragon Group Full time

    Contact Centre Executive RoleWe are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Contact Centre Executive. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experience to our existing customers.Key Responsibilities:Build rapport and provide excellent...

  • Contact Centre Supervisor

    3 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:We are seeking a highly skilled and experienced Contact Centre Supervisor to join our team at CRA GROUP LIMITED. As a key member of our team, you will be responsible for providing a high-quality child-focused and safe contact service for children and their families/carers.Key Responsibilities:Set up and provide supervised contact between children...

  • Contact Centre Supervisor

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:We are seeking a highly skilled and experienced Contact Centre Supervisor to join our team at CRA GROUP LIMITED. As a key member of our team, you will be responsible for providing a high-quality, child-focused, and safe contact service for children and their families/carers.Key Responsibilities:Provide supervised contact between children and...

Contact Centre Consultant

2 months ago

London, Greater London, United Kingdom Node4 Ltd Full time
About the Role

We are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional contact centre solutions to our clients, leveraging your expertise in Microsoft Dynamics Contact Centre and Power Platform.

Key Responsibilities
  • Support project management teams to successfully deliver projects from start to finish.
  • Analyse data and develop findings and recommendations based on research results.
  • Create tailored solution designs using Microsoft Dynamics Contact Centre, Power Platform, and Dynamics 365, considering the client's specific needs.
  • Demonstrate a deep understanding of the application of technology within contact centre operations.
  • Delivery training to End Users and Trainers on D365 Contact Centre functionality and best practice.
  • Receive, approve, and review findings from testing conducted, ensuring it is completed to a sufficient standard and that bugs and issues are resolved in a timely manner.
  • Plan and execute the deployment of Dynamics 365 Contact Centre solutions in the client's environment, monitor and manage the rollout to ensure a smooth transition.
Requirements
  • Broad experience of the practical application of contact centre solutions, including Inbound Voice, IVR, Automated outbound dialing, non-voice channels, workforce management, and QA solutions.
  • Practical exposure to a wide variety of contact centre technologies and vendors' products.
  • Project management skills to manage multiple tasks, meet deadlines, and manage client expectations.
  • Coaching/mentoring and developing other team members.
  • Creation of practice content, technical demonstration, and presentation thereof.
About Node4 Ltd

Node4 Ltd is a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. We are the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.