Contact Centre Consultant

3 days ago

London, Greater London, United Kingdom Node4 Ltd Full time
About the Role

We are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional contact centre solutions to our clients, leveraging your expertise in Microsoft Dynamics Contact Centre and Power Platform.

Key Responsibilities
  • Support project management teams to successfully deliver projects from start to finish.
  • Analyse data and develop findings and recommendations based on research results.
  • Create tailored solution designs using Microsoft Dynamics Contact Centre, Power Platform, and Dynamics 365, considering the client's specific needs.
  • Demonstrate a deep understanding of the application of technology within contact centre operations.
  • Delivery training to End Users and Trainers on D365 Contact Centre functionality and best practice.
  • Receive, approve, and review findings from testing conducted, ensuring it is completed to a sufficient standard and that bugs and issues are resolved in a timely manner.
  • Plan and execute the deployment of Dynamics 365 Contact Centre solutions in the client's environment, monitor and manage the rollout to ensure a smooth transition.
Requirements
  • Broad experience of the practical application of contact centre solutions, including Inbound Voice, IVR, Automated outbound dialing, non-voice channels, workforce management, and QA solutions.
  • Practical exposure to a wide variety of contact centre technologies and vendors' products.
  • Project management skills to manage multiple tasks, meet deadlines, and manage client expectations.
  • Coaching/mentoring and developing other team members.
  • Creation of practice content, technical demonstration, and presentation thereof.
About Node4 Ltd

Node4 Ltd is a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. We are the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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