Contact Centre Agent

2 weeks ago


London, United Kingdom Reed Full time

Job Title: Customer Service Agent

Location: EC3, London

Salary: £28,000 +

Job Type: Full-time

About Us: We are a dynamic and customer-focused company located in the heart of London. We are committed to providing exceptional service and support to our clients. Our team is the first point of contact for customers, and we pride ourselves on creating a positive experience for each individual.

The Role: As a Customer Service Agent, you will be responsible for handling inbound calls and emails, providing support and solutions to customer inquiries, and maintaining high customer satisfaction. You will work closely with other departments to resolve issues promptly and efficiently.

Key Responsibilities:

  • Answering inbound calls and responding to customer emails in a professional manner.
  • Identifying customer needs and providing accurate, valid, and complete information using the right methods/tools.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
  • Keeping records of customer interactions, processing customer accounts, and filing documents.
  • Following communication procedures, guidelines, and policies.
  • Taking the extra mile to engage customers.

Requirements:

  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication skills.
  • Ability to multi-task, prioritise, and manage time effectively.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Opportunities for professional development and career progression.
  • 28 days holiday including bank holidays.
  • Pension scheme.
  • Central London location with excellent transport links.

How to Apply: Please submit your CV and a cover letter explaining why you are the perfect fit for this role to


  • Contact Centre Agent

    4 weeks ago


    London, United Kingdom Page Personnel Secretarial & Business Support Full time

    Based in London, an exciting opportunity has opened for a passionate Contact Centre Agent, providing Customer Service to a range of Call Centre and Customer Service industries. You will be the first point of contact for customers in their journey and experiencewith the company. **Client Details** The client is based in the heart of London and is looking...

  • Contact Centre Agent

    4 weeks ago


    London, United Kingdom CitySprint Full time

    **Contact Centre Agent | Hybrid | Permanent** **Location : London/Hybrid** **Salary:£21,548** **Shifts : Various shifts between 07:00 & 19:00, 5 in 7 working days** **Hours : 40 Working Hours** **Benefits**: - 23 days Holiday (increases after worked with us for 3 years) - Day off for your Birthday - Death in Service - Enhanced Maternity and...

  • Contact Centre Agent

    2 weeks ago


    London, United Kingdom CitySprint Full time

    Contact Centre Agent Contact Centre Agent | London|Permanent Hours: 40 Hours Salary: £24,169.60 Benefits and perks: An  impressive holiday allowance  that rises in line with your years of service. Additional day off  for your birthday so you can celebrate in style. Death in Service  allowance to ensure your loved ones are provided...

  • Contact Centre Agent

    4 weeks ago


    London, United Kingdom CitySprint Full time

    **Contact Centre Agent | LondonSE1/Hybrid | Permanent** **Salary: £22,626.24** **Hours: 40 Hours** **Location : 2 days in London SE1/ 3 days WFH** **Benefits and perks**: - An **impressive holiday allowance** that rises in line with your years of service. - **Additional day off** for your birthday so you can celebrate in style. - **Death in Service**...

  • Contact Centre Agent

    2 weeks ago


    London, United Kingdom Supper Full time

    About SUPPER: SUPPER is a dynamic and innovative company dedicated to providing exceptional dining experiences. As a Contact Centre Agent, you will play a crucial role in ensuring our customers and partners receive outstanding service across various communication channels. Key Responsibilities: **Customer and Partner Interaction**: - Provide accurate and...


  • Lewisham, Greater London, United Kingdom NRS Child Contact Centre Full time

    The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this. In addition to this, you are also looking at how contact is...


  • London, Greater London, United Kingdom ALL SAINTS Full time

    THE ROLEYou will be working within a fast paced global contact centre handling customer communication across multiple channels and report directly into a global team lead. The senior contact centre agent is a key role supporting the organisation of the team's day to day operations and overseeing the workload, as well as leading by example with your service,...

  • Contact Centre Agent

    2 weeks ago


    London, Greater London, United Kingdom Angle House Orthodontics Full time

    Contact Centre Agent / Switchboard - Angle House Enfield (EN2 8PD)**Are your ears ringing? Can you provide a prompt and efficient, first-class response? Engaging with the caller by using a smile is essential.Angle House Orthodontics is looking for outgoing, hard-working and passionate individuals to join our great Contact Centre teamThis role is full-time,...

  • Contact Centre Agent

    2 weeks ago


    London, United Kingdom Angle House Orthodontics Full time

    **Contact Centre Agent / Switchboard - Angle House Enfield (**EN2 8PD)** Are your ears ringing? Can you provide a prompt and efficient, first-class response? Engaging with the caller by using a smile is essential. Angle House Orthodontics is looking for outgoing, hard-working and passionate individuals to join our great Contact Centre team! This role is...


  • London, Greater London, United Kingdom Eutopia Solutions Limited Full time

    Contact Centre Director (Consumer Sales) - Digital Learning in Higher Education£90-110k + 20% bonusCentral London (hybrid working)Join a leader in the digital learning industry I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Director with experience of driving high performance in a direct to consumer / D2C / B2C...


  • London, Greater London, United Kingdom ALL SAINTS Full time

    THE ROLEYou will be working within a fast paced Global Contact Centre handling customer communication across phones, email, social media, and live messaging, and report directly to a Team Leader. This is a key role, as a more experienced and confident agent you will be handling more complex and escalated matters, as well as leading by example with your...

  • Contact Centre Agent

    4 weeks ago


    London, United Kingdom Angle House Orthodontics Full time

    **Contact Centre Agent / Switchboard - Angle House Enfield (**EN2 8PD)** Are your ears ringing? Can you provide a prompt and efficient, first-class response? Engaging with the caller by using a smile is essential. Angle House Orthodontics is looking for outgoing, hard-working and passionate individuals to join our great Contact Centre team! This role is...


  • London, United Kingdom AWD online Full time

    Contact Centre Team Managerwho has previous people management and leadership experience, preferably within a busy customer service call centre environment is required to join a team based in Ealing, West London. SALARY: £42,000 per annum + Generous Benefits (see below) LOCATION: Ealing, West London (primarily on-site, with some flexibility for hybrid...


  • London, United Kingdom Eutopia Solutions Full time

    Contact Centre Enrolment Manager (Consumer Sales) - Digital Learning in Higher Education! £50-70k London (hybrid working) Join a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Enrolment Manager with experience of driving high performance in a direct to consumer / D2C /...


  • London, United Kingdom Page Personnel Full time

    Join a large UK retailer brand - Enjoy hybrid working **About Our Client**: Our client is a prominent retail company with a strong presence in the United Kingdom. They are known for their high-quality products, excellent customer service, and commitment to providing an exceptional shopping experience. As the Head of Contact Centre, you will be joining a...


  • London, United Kingdom Eutopia Solutions Full time

    Contact Centre Enrolment Manager (Consumer Sales) - Digital Learning in Higher Education!£50-70kLondon (hybrid working)Join a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Enrolment Manager with experience of driving high performance in a direct to consumer / D2C / B2C...


  • London, Greater London, United Kingdom Fintelligent Search Full time £40,000

    Are you an experienced Contact Centre Manager looking for a new challenge? Our client, is looking for a Analytical and Performance Driven Manager to join their team in Manchester City Centre. This company is all about redefining financial inclusion, providing bespoke lending solutions to UK homeowners and challenging traditional norms. As a Contact Centre...


  • London, United Kingdom LUK Events Ltd TA LaplandUK Full time

    **Who are we?** We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and...


  • Ealing, West London / Hybrid, United Kingdom a2dominion Full time

    Contact Centre Team Manager who has previous people management and leadership experience, preferably within a busy customer service call centre environment is required to join our team at A2Dominion based in Ealing, West London. SALARY: £42,000 per annum + Generous Benefits (see below) LOCATION: Ealing, West London (primarily on-site, with some flexibility...


  • London, Greater London, United Kingdom Page Personnel Full time

    Join a large UK retailer brand Enjoy hybrid workingAbout Our Client:Our client is a prominent retail company with a strong presence in the United Kingdom. They are known for their high-quality products, excellent customer service, and commitment to providing an exceptional shopping experience. As the Head of Contact Centre, you will be joining a...