Contact Centre Advisor

7 months ago

London, United Kingdom Cleveland Clinic Full time

The Contact Centre Advisor, supported by the Contact Centre Senior, is responsible for all outpatient scheduling activity. An excellent communicator and adaptable team player, they will act as a first point of contact to CCL, dealing with all outpatient enquiries. The Contact Centre Advisor will be responsible for the accurate and timely collection of all demographic and financial data required prior to the outpatient visit delivering excellent customer service in a busy hospital environment.

**Job **Responsibilities**:

- Facilitate all scheduling requirements to ensure a highly efficient, customer focused outpatient booking service
- Work proactively and collaboratively to ensure all patients with outstanding registration data are contacted and scheduling is completed in accordance with agreed time scales
- Collect accurate and complete demographic and financial details
- Liaise with insurance companies and other payers to ensure relevant authorisation is in place
- Provide cost estimates to self-pay patients and collect fees where appropriate
- Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own financial and demographic information
- Assign incomplete bookings as appropriate to the pre-registration work queue for completion (demographic and financial information)
- Liaise with relevant clinical departments to ensure correct scheduling workflows are maintained
- Communicate effectively with other relevant clinical departments within the hospital to deliver a seamless patient journey in all cases
- Cross train across all areas of Patient Access as required
- Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
- Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
- Other duties as assigned

The Patient Access Department works as one team and as part of your role you may be asked to work across a wide range of functions both patient facing and non-patient facing, including:
Contact Centre Patient Registration Cashiering Pre-Registration

Working as a Patient Access Officer, you will be trained to support these areas and as part of a multi-skilled team will provide appropriate support as required by the needs of the business.

**Education & **Certifications**:

- Minimum GCSE /High School Diploma or equivalent

**Competencies (Complexity of **Work)**:

- Proactive and enthusiastic team player committed to delivering world class patient care
- Good command of the English language, both written and spoken
- Requires critical thinking skills, decisive judgement and the ability to work with mínimal supervision
- Ability to meet and exceed departmental quality, production and schedule adherence standards
- Must be able to take appropriate action in a stressful environment
- Ability to communicate effectively on all levels, and with a variety of different stakeholders both face to face and via telephone

**Work **Experience**:

- Relevant experience in a healthcare related setting or Contact Centre preferred
- Experience of patient bookings via hospital computer software
- Computer proficiency in Microsoft Office, Excel, Word etc
- Outstanding customer service, communication, confidentiality and interpersonal skills
- Proven ability to step outside comfort level, adapt to new challenges and assist the team
- Ability to work effectively in both a team environment and independently

**Physical **Requirements**:

- Ability to work in an Office/Hospital environment setting, data entry, and using a headset
- Occasionally lifts and carries items weighing up to 25 pounds
- Requires corrected vision and hearing to normal range
- Requires movement between accessible locations
- Requires dexterity sufficient to operate a computer in the course of work

**Personal Protective **Equipment**:

- Follows standard precautions using personal protective equipment as required

Contact Center

  • Contact Centre Advisor

    7 months ago

    London, United Kingdom BRACKENBERRY INTERIMS Full time

    **About the Role** **Responsibilities**: - Provide exceptional customer service as the first point of contact for residents. - Actively listen and demonstrate empathy when supporting residents with their needs. - Work towards achieving positive outcomes by focusing on swift resolutions to enquiries. - Answer inbound calls within agreed service level...

  • Contact Centre Advisor

    7 months ago

    London, United Kingdom Cleveland Clinic London Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._ - We believe that every life deserves world class healthcare._ Job Summary **Salary**: £26,000 Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in...

  • Contact Centre Advisor

    2 weeks ago

    London, United Kingdom Ambassador Theatre Group Full time

    The Ambassador Theatre Group is the largest owner/operator of theatres in the UK with over 50 UK and international venues. We're an internationally recognised theatre producer and a leader in theatre ticketing services through ATG Tickets, a market-leading business selling over 11 million tickets in the UK each year. We are recruiting for a Contact Centre...

  • Contact Centre Advisor

    1 week ago

    London, United Kingdom Joshua Robert Recruitment Full time

    Contact Centre Avdisor   Location: Ealing, LondonHours: Monday to Friday, 8:00 AM - 5:00 PM (42.5 hours per week)Pay: £13.99ph PAYE or £17.15ph UmbrellaContract Type: Temporary to Permanent (Initial Start Date: 13/01/2025 - End Date: 30/12/2025)   About the Role:To be the first point of contact for all residents contacting the Contact Centre regarding...

  • Contact Centre Advisor

    7 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Do you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further. Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and...

  • Patient Advisor

    7 months ago

    London, United Kingdom King Edward VII's Hospital Full time

    **What we are looking for**: **Job Title**: Patient Advisor (Contact Centre) **Salary**: £27,000 - £28,000 **Hours of Work**: 37.5 per week **Work Type**: Hybrid **Shift Times**: 8am - 4pm/9am-5pm/10am-6pm **Contract Type**:Permanent King Edward VII Hospital is seeking compassionate and driven individuals to join our esteemed Contact Centre team as...

  • Contact Centre Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom CCA Recruitment Group Full time

    Overview: We are excited to offer a challenging and rewarding opportunity for an experienced Contact Centre Operations Manager to join our team in East Midlands. As a Contact Centre Sales Team Manager, you will play a key role in driving performance within an Inbound Sales department, managing a team of circa 15 advisors, and focusing on hitting sales...

  • Sales Contact Centre Manager

    2 weeks ago

    London, United Kingdom CCR Recruitment & Selection Full time

    **OUTBOUND CONTACT CENTRE MANAGER** **Central London** **Up to £65,000 Negotiable, OTE 90k Plus Excellent Benefits** **RESPONSIBLE FOR**: Lead Generation Teams & New Business Specialists **GENERAL RESPONSIBILITY**: Implement the Business Development process and delivery across the Outbound Contact Centre **SPECIFIC RESPONSIBILITIES**: - The Contact...

  • Contact Centre Advisor

    2 weeks ago

    London, United Kingdom HCA Healthcare UK Full time

    **Location: The Lister Hospital, Chelsea Bridge Road, London** **Permanent, Part Time, 24 hours/week (variable shifts between 0800 and 1900, 3 days/ week, Monday - Friday with one Saturday in 4)** **Salary: £22,000 - £24,771 per annum pro rata (Dependent upon skills and experience) + Benefits (pension, health cover, flexible benefits and excellent career...

  • Contact Centre Team Lead

    3 weeks ago

    London, United Kingdom Parkside Private Hospital Full time

    **Contact Centre Team Lead** Wimbledon, London | Patient Services | Permanent | Full time 37.5 hours per week Are you passionate about customer service? Then you could join the UK’s leading Healthcare Charity. We’re recruiting a great individual to lead our friendly, welcoming Contact Centre. If you have strong experience in a call centre and...

  • Contact Centre Sales Advisor

    7 months ago

    London, United Kingdom Sky Full time

    Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £26,750 per annum with incentives on top - you can earn an extra £5,340 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people...

  • Contact Centre Customer Service Advisor

    2 weeks ago

    London, United Kingdom HRC Retail Advisory Full time

    **Contact Centre - Customer Service Advisor** **Location: Newcastle** *** **Hybrid working 30% office, 70% home working** If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you. We at Accenture care deeply about what we do and the impact we have with our clients and communities. At...

  • Contact Centre Team Leader

    4 weeks ago

    London, Greater London, United Kingdom The London Clinic Full time

    About the Role">We are looking for an experienced Contact Centre Team Leader to lead our Patient Support/ Customer Service Advisors team at The London Clinic. As a Patient Support Lead, you will be responsible for the efficient day-to-day running of the contact centre, ensuring high-quality customer service and delivery of operational processes.You will...

  • Call Centre Advisor

    2 weeks ago

    London, United Kingdom Pertemps London Full time

    Professional body is seeking an experienced Customer Services Officer / Call Centre Advisor to support them at their prestigious Chancery Lane offices in London. **Working hours: 9am to 5pm, Monday to Friday - 35 hours per week.** The Customer Services Officer / Call Centre Advisor will provide integral support to include administering a wide range of...

  • Call Centre Sales Advisor

    7 months ago

    London, United Kingdom CCA Recruitment Full time

    **Role: Call Centre Inbound Sales Advisor** **Location: Camden, London** **Salary: £29,000 & competitive bonus scheme** **Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm - working 40 hours per week** Are you looking for a company that rewards you? A growing company that has a clear progression path? Do...

  • Contact Centre Advisor

    7 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Do you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further. Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and...

  • Contact Centre Team Lead

    2 weeks ago

    London, United Kingdom Nuffield Health Full time

    HEAD OFFICE Contact Centre Team Lead - Parkside Hospital Contact Centre Team Lead - Parkside Hospital Wimbledon, London | Patient Services | Permanent | Full time Competitive salary, dependent on experience 37.5 hours per week Are you passionate about customer service? You could join the UK’s leading Healthcare Charity. We’re recruiting a great...

  • Contact Centre Administrator

    2 weeks ago

    London, United Kingdom Swanstaff Recruitment Full time

    To support the Centre Manager and Deputy Manager with the complete administration and co-ordination of supervised contacts within the Contact Centre. **Duties and responsibilities**: - To assist the manager and deputy in the general running of the centre and to undertake the deputy managers responsibilities in their absence - To assist in the scheduling...

  • HR Advisor

    2 weeks ago

    London, United Kingdom Cardinal Hume Centre Full time

    **HR ADVISOR** **PERMANENT FULL-TIME** **Salary: £30,000 p.a.** **This role is ideal for someone with CIPD level 5 or qualified through proven experience of working in a HR team and similar job role.** We want to recruit HR Advisor to join our small team with experience of working as a HR generalist, HR Assistant or HR Advisor. You will be the first...

  • Contact Centre Leader

    2 weeks ago

    London, Greater London, United Kingdom Damia Group Full time

    Contact Centre TransformationWe are looking for a talented Sales Executive to lead our contact centre transformation initiatives in London. The ideal candidate will have a deep understanding of contact centre operations, digital led process transformations, and sales strategy development.Key Responsibilities:Work directly with clients to bring...